Senior Manager of Planning Projects and Reporting

The Senior Manager of Planning Projects and Reporting is responsible for leading critical planning initiatives and managing the Operations Planning, Scheduling & Strategy department’s reporting obligations, including, but not limited to, compliance with the Federal Transit Administration’s National Transit Database (NTD) requirements. This role combines technical expertise, project management, and strategic thinking to support evidence-based decision-making and ensure the accuracy, transparency, and timeliness of service and performance data.

• Oversee the preparation, validation, and submission of NTD reports to the FTA, ensuring full compliance with federal regulations.
• Manage special planning projects that support service improvements, operational efficiency, and strategic initiatives across the organization.
• Maintain and enhance elements of the service planning information systems (e.g., scheduling and reporting platforms such as HASTUS, including the GEO module).
• Collaborate with internal stakeholders to collect, analyze, and interpret data on ridership, service levels, and performance.
• Provide leadership and subject matter expertise for reporting standards, metrics, and methodologies.
• Develop presentations, reports, and dashboards to communicate findings and recommendations to senior leadership and external partners.
• Identify and implement process improvements to streamline reporting and enhance data quality.
• Serve as a liaison between Service Planning and other departments on data, analytics, and compliance matters.
• Manage staff, consultants, and/or projects to analyze and prepare transportation plans, evaluate the effectiveness of existing services, and analyze the cost and benefits of new or improved services, procedures, and policies.
• Establish procedures and analytical tools for monitoring ridership, route performance, and reporting service statistics.
• Maintain close coordination with Bus, Heavy Rail, and Light Rail transportation on route and service needs and proposed changes.
• Provide technical assistance regarding service needs to long-range operating and capital planning initiatives, as well as ongoing construction projects.
• Use HASTUS software tools to track bus stops, routes, and other asset information electronically.
• Represent the MBTA at public meetings regarding service.
• Work with internal and external stakeholders to evaluate demand and other factors affecting service and collaborate on projects or strategies to improve it.
• Monitor impacts of various construction projects and seek opportunities to enhance future services with mitigation projects or transit-supportive design.
• Ensure budgetary goals are met and that all work is performed in a timely and cost-effective manner.
• Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner.
• Respond or report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned.

• Supervise OPSS staff, projects, and/or consultants.

• A Bachelor's degree from an accredited institution in Public Administration, Business, Transportation, Planning, or a related field.
• Five (5) years of experience in transportation planning/analysis, transportation policy, or transportation program management.
• Strong knowledge of FTA reporting requirements, especially NTD.
• Familiarity with transit planning software (e.g.,…