Risk Solutions Field Manager; Northeast Territory

Risk Solutions Field Manager (NORTHEAST TERRITORY)

Boston, MA, USA •

Worcester, MA, USA

Posted Monday, January 12, 2026 at 5:00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .

Our Risk Solutions team is currently seeking a Field Manager in our Northeast Territory. This is a full time, exempt role. Position is based out of our Worcester, MA office and is eligible for remote location in New England.

POSITION OVERVIEW:

Partners with the RS Field Director in leading a regional Risk Solutions team and is responsible for the daily operations of a small number of staff. Provides technical support to the risk solutions and underwriting teams including survey, service, and training. Highly engaged in the relationship with regional underwriters and underwriting managers. Conducts high level technical evaluations and loss analysis of more complex prospective or existing policyholders in a consultative manner.

Identifies and analyzes exposures and controls. Delivers consultative and technical services to policyholders. Manages the delivery of services in support of the regional business strategy including underwriting and policyholders.

The Risk Solutions Manager typically manages three to five direct reports within the region.

IN THIS ROLE, YOU WILL:

Service Quality and Effectiveness

• Implements risk solutions consultative services in support of regional business plans by focusing on loss mitigation strategies, risk assessment, and improvement opportunities.
• Oversees Risk Solutions Service Delivery.
• Manages utilization of available Risk Solutions’ tools and resources.
• Reviews regional service accounts, new business, and renewal accounts for new Service and Stewardship opportunities.

Survey Quality and Efficiency

• Leads staff to meet/exceed established performance metrics.
• Manages unsatisfactory rated accounts and recommendation tracking.
• Manages staff and vendor use appropriately.
• Achieves survey quality goals as outlined in the best practice.
• Partners with Risk Solutions Field Director and Technical Directors to provide the field with technical resources and training materials for internal and external customers.
• Works with the Regional RS Field Director to align the strategic priorities of the risk solutions region with the direction and strategic priorities of the regional underwriting team.
• Partners with Core and Specialty underwriting, Field Sales, and other internal business units.
• Collaborates with key agency partners to service their Hanover policyholders and support their growth plans.

Talent Management

• Builds and maintains a diverse talent pipeline of risk solutions candidates.
• Has the ability to hire and develop top performing risk solutions consultants.
• Identifies staff strengths and opportunities and addresses the opportunities through skill improvement and development.
• Provides coaching to staff through joint visits and quality reviews.
• Ability to coach staff in creating effective development plans focused on career progression.

Key Measures of Success

Successfully addresses talent management initiatives, technical training, development of staff, and talent acquisition.

Effective execution of service delivery.

Achieve/exceed performance metrics of staff and the region.

Effectively manages expenses.

Implementation and utilization of RS tools and resources.

WHAT YOU NEED

TO APPLY:

• B.S. degree in a related field to include health and safety, science, engineering or equivalent.
• Professional loss control certification preferred to include CSP, PE, CPCU, ARM.
• High level of skill and competency in Microsoft products such as PowerPoint, Excel and Word.
• Demonstrated project management skills.
• 10+ years of field and/or specialty loss control experience.
• 5+ years management experience required.
• Decision Making – Quickly recognizes the broad, systemic implications of problems and issues. Demonstrates effective decision-making skills in evaluations and service delivery. Objectively considers issues and information,…