Assistant Manager

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The Assistant Manager will be responsible for assisting the General Manager in oversight of gym operations to ensure an exceptional “Judgment Free” member experience as well as a financially successful club. The Assistant Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

• Recruit, hire, train and develop a high performing team consisting of Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure team members follow superior customer service guidelines.
• Team Management
  • Schedule team members and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
  • Resolve team member issues or concerns.
  • Discuss team member disciplinary measures with General Manager/Area Manager
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for the largest section of cleaning daily.
  • Ensure safety of employees, members and club property.
  • Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring the team is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare HR related forms and send to Corporate Human Resources Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any team member who is absent.

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent preferred.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will encounter toxic chemicals during shift.
• Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.

We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgment Free Zone where a lasting, active lifestyle can be built. We are proud of our non‑intimidating, welcoming atmosphere and the opportunity to grow with a leading fitness brand.

• Free Black Card gym membership.
• Career growth opportunities.
• Discounts on merchandise sold at the club.
• Benefits including: medical, 401k, and supplemental insurance.
• Discounts on movie tickets, theme parks, hotels, attractions, and much more.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.