Regional Director

Job Summary

As a Regional Director you’llbe responsible for strategically managing client relationships byprovidingkeybusiness insights andexpertiseon all client situations that willultimately driveloyalty,profitabilityandlong-termclient retention. A good regional directorexhibitsstrong leadership values that epitomize the culture ofunparalleled customer service within First Service Residential.

• Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client
• Executes on relationship management activities toidentifyclient issues and opportunities and develops detailed action plans to improve the property and client relationship, with specialattention onhigh riskaccounts
• Models company culture,valuesand brand promise to foster and strengthen client relationships
• Acts as a brand ambassador by communicating anddemonstratingthe value and benefits ofour products and services
• Builds strong relationships with board members whoprovideleadership to the communitiesmanaged by acting as a trusted advisor, bringing key insights and solutions to specificsituationsand following through on commitments with honesty and transparency
• Work through, influence and understand the financial and operational goals andobjectivesforeach client including but not limitedto:developer transition, capital improvement projects, financial challenges, board goals and objectives.
• Takes ownership of controllable key performance indicators for their book of business:e.g.customer experience, client retention, growth, profitability, manager turnover
• Is accountable for managing First Service client contracts and obtainingtimelyrenewals
• Responsible formaintaininggrowth and profitability of each account through the addition ofnew products and services based on client needs and pricing
• Attracts,developsandretainsa diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers.
• Provides ongoing support with training,coaching and developing career paths for associates that desire growth opportunities
• Regularly influences andmentorscommunity managers and their teams and
• communicates the importance of having a positive attitude,demonstratingprofessionalismandmaintaininga strong work ethic
• Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results

• Bachelor’s degree in business or related field from an accredited college or university
• 5 to 7 years’ experience in property management, construction or hospitality preferred
• Experience in operations, accountmanagementor relationship management an asset
• Valid state driver's license and state-mandated vehicle insurance.
• Possesses andmaintainscertification from CCAM or CAI in the field of property managementstrongly desired.
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windowsrequired.
• Ability to work with sensitive and/or confidential information.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting,carryingand moving objects that can weigh up to 25 lbs. This movement can occur throughout the day.
  
  Mustalso be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clientsin order toresolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the officein order tomake copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours,to…