Assistant Manager, Boston

Team

The Hermès Boston Boutique opened in 1988 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.

The Assistant Manager partners with the Floor Director and Managing Director to successfully run all aspects of the business, including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff.

All other duties as assigned by the supervisor.

• Daily supervision of staff (coaching, training and assistance in achieving sales objectives).
• Demonstrates an active management presence on the sales floor modeling exceptional service and ensuring all team members embody the Hermès spirit.
• Identifies sales opportunities by weekly review of business by profession, tracking delivery and special orders, applying these opportunities in tandem with each sales specialist’s personal goals to evaluate contribution to total boutique.
• Contributes to and/or conducts monthly touch‑base meetings and annual performance evaluations in tandem with Floor Director/Managing Director.
• Communicates CRM standards, follows up daily for associate compliance and maximizes the quality of client capture rate and detailed information according to Hermès standards.
• Ensures policy and procedure is clearly communicated to the team and that all are actively compliant.
• Monitors E‑time and scheduling needs for staff, keeping an accurate record of vacation, time and attendance in tandem with HR.
• Organizes seasonal trainings including key profession points, shares internal updates, and ensures sales team integrates into client conversations at point of sale.
• Assists in maintaining candidate database for the store and in recruiting and interviewing to fill open positions.
• Makes critical client decisions and runs business during Floor Director/Managing Director visits to Preview/Podium.

• Yes:
  Supervises Sales Staff.

• Yes:
  Responsible for achieving the sales goal for the year for the specific location, ensuring the store is profitable and maintaining stock levels within Hermès standards.

• Yes:
  Responsible for making decisions that relate to staff, clients and store operations; in the absence of the Floor Director/Managing Director, steps into that role.

• 4 years of retail management experience; prior experience in a luxury environment is preferred.
• Must possess basic office skills including proficiency in Excel, Word, Cegid and E‑time.
• Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift between 0–25 lbs. without assistance.
• Flexible in work availability as business needs dictate.

The annual salary range for this position is $80,500 to $106,000. Actual rates are determined based on the job, location, and individual experience.

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision.
• Life Insurance and Disability.
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time).
• Paid parental leave and transition time.
• 401(k) and Roth retirement plan with company matching and profit sharing.
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance.
• Product discount and Employee Assistance Program resources.
• Access to Calm App, Health Advocate, Family Building Support and more!

We are proud to be an equal opportunity workplace. Hermès of Paris, Inc. recruits, selects and hires employees on the basis of individual merit and ability, without discrimination on the basis of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by law. We provide reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.