Senior General Manager

** What this job involves:
** Lead comprehensive property management operations as the professional-in-charge of assigned commercial real estate assets. Drive client satisfaction and financial performance while overseeing all aspects of building operations, tenant relations, and team management. This strategic role combines hands-on operational expertise with business development responsibilities, contributing directly to JLL's reputation for excellence in property management services.
* Conduct regular property inspections to ensure operations meet JLL standards and client expectations
* Collaborate with clients and regional management to develop strategic plans and annual budgets
* Oversee major construction projects including lobby renovations, elevator upgrades, and façade repairs
* Manage service contracts, vendor relationships, and competitive bidding processes
* Support leasing teams with lease negotiations, documentation, and administration
* Supervise building personnel including Chief Engineers, General Managers, and Property Associates
* Analyze financial statements and prepare monthly, quarterly, and annual client reports
* Coordinate tenant service requests and maintain proactive tenant relationships
* Ensure compliance with safety procedures, emergency protocols, and regulatory requirements
* Cross-sell JLL services and participate in business development activities
* Implement Quality Tenant Service (QTS) programs across assigned properties
* Manage collection processes and tenant billing reconciliations
* Conduct performance evaluations and develop career paths for property team members
* Represent JLL in local business and real estate community networking events
* Coordinate with Client Accounting Services for financial management and reporting
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* Required Qualifications:

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* * Associate or Bachelor's degree in related field
* 8+ years of commercial real estate or property management experience
* 5+ years of people management experience supervising 4+ staff members Proven experience with budget preparation, financial reporting, and lease administration
* Strong knowledge of building systems, maintenance operations, and construction management
* Demonstrated financial and accounting acumen with variance analysis capabilities
* Excellent written and verbal communication skills for client and tenant interactions
* Proficiency in Microsoft Office Suite and budget management applications
* Experience managing portfolios of multiple commercial properties
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* Preferred Qualifications:

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* * Advanced degree in real estate, business administration, or related field
• Industry certifications (RPA, CPM, BOMA designations)
* Experience with major capital improvement projects and construction coordination
* Current real estate license (salesperson or property management license)
* Knowledge of HVAC, electrical, and mechanical building systems
* Familiarity with lease accounting standards and CAM reconciliation processes
* Experience with emergency management and life safety systems
* Previous experience in business development or client relationship management
* Knowledge of local real estate market conditions and regulations
* Experience with property management software platforms
* Understanding of sustainability and energy management programs
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* Location:

** [Onsite] At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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