SAP - Director of Client Accounts

About the job SAP - Director of Client Accounts

Job Description

The Director of Client Accounts will lead the strategic direction and growth of key client relationships for a prominent business and technology services organization. This high-level role is centered on building long-term partnerships with clients, driving revenue, and ensuring exceptional customer satisfaction. The position involves working directly with senior client stakeholders and managing a portfolio of significant accounts.

RESPONSIBILITIES

• Develop and implement comprehensive strategies to manage and grow client accounts.
• Ensure alignment of client account plans with the broader business goals.
• Cultivate and strengthen relationships with C-suite and senior-level client executives.
• Lead client engagements, including presentations and negotiations, to secure new business.
• Drive revenue by identifying and executing on growth opportunities within accounts.
• Maximize opportunities for upselling, cross-selling, and expanding service offerings.
• Oversee and mentor a team of senior account managers to achieve business objectives.
• Align the team's activities with company-wide strategic initiatives.
• Monitor account health through performance metrics and develop action plans for improvement.
• Provide regular updates on account statuses and revenue forecasts to executive leadership.

MINIMUM AND/OR PREFERRED QUALIFICATIONS

EDUCATION

• A bachelor's degree in Business, Finance, Accounting, or a related discipline is required.
• Advanced degrees such as an MBA or a master's/PhD in a relevant field are preferred.

EXPERIENCE

• 10+ years in client management, sales leadership, or business development, with a track record of driving revenue.
• Proven success managing high-value, complex client accounts and consistently meeting revenue goals.
• Experience with in the business consulting or technology services sectors is ideal.

SKILL REQUIREMENTS

• Strategic Leadership:
  Proven ability to define a clear vision and inspire teams to meet goals.
• Influencing
  
  Skills:
  
  Strong ability to influence client decisions and internal stakeholders.
• Cross-functional Collaboration:
  
  Effective at working with various teams to drive client success.
• Global Mindset:
  Ability to work across diverse client cultures and adapt strategies accordingly.
• Coaching and Mentoring:
  Experience in guiding and developing talent within the team.
• Client Relationship Management:
  Expertise in managing and expanding key client relationships.
• Market Insight:
  Ability to assess market trends and identify growth opportunities.
• Sales Strategy:
  Skilled in formulating and executing winning sales strategies.
• Contract Negotiation:
  Proficiency in managing complex agreements and contracts.
• Technical Acumen:
  Understanding of integrating solutions into client ecosystems.