Director of Operations
Listed on 2026-01-12
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Management
Operations Manager, General Management
Papa ERDR (Papa John’s) is seeking a dynamic and results-driven Director of Operations to lead and oversee the performance of a regional group of fewer than 10 restaurants in the New England area (opportunities in RI, CT, NH, & MA). This leader will be responsible for ensuring operational excellence, driving sales and profitability, fostering a culture of people-first leadership, and maintaining high standards in customer service, quality, and compliance.
Key Responsibilities Operational LeadershipProvide strategic oversight and operational leadership for a small portfolio of Papa John’s restaurants, ensuring consistent execution of brand standards, processes, and company goals.
Team Development & PerformanceLead, coach, and develop General Managers and their teams. Build a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement.
Customer ExperienceChampion a guest-first culture. Monitor customer satisfaction metrics and implement improvements to enhance service and delivery experiences.
Financial AccountabilityDrive profitability through effective P&L management, budgeting, labor control, and food cost management. Identify and act on opportunities to increase revenue and control costs.
Compliance & SafetyEnsure all restaurants operate in compliance with Papa John’s standards, health and safety regulations, and local, state, and federal laws.
Operational EfficiencyMonitor and optimize restaurant performance through data-driven analysis, store visits, and regular check-ins. Address underperformance with proactive action plans.
Cross-Functional CoordinationCollaborate with marketing, HR, training, and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level.
Qualifications- 3-5 years of multi-unit restaurant leadership experience, preferably within QSR or pizza/delivery concepts.
- Deep knowledge of restaurant operations, guest experience, and team development.
- Strong business acumen with hands-on experience managing P&Ls, budgets, and KPIs.
- Excellent communication, interpersonal, and conflict resolution skills.
- Passion for hospitality, team development, and operational excellence.
- Flexibility to travel regularly between store locations in the region.
- Competitive salary + performance-based bonuses
- Car allowance or mileage reimbursement
- Health and wellness benefits
- PTO and holiday pay
- Opportunity to grow with a supportive and people-focused franchise
- A chance to make a real impact in your local community
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