Manager, Customer Success

Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive.

With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses.

Join our global team of 600+ ‘Byndies’ and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.7M users across 4,000+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in eight offices worldwide, Bynder offers a dynamic environment where you can make a real impact.

Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive?

Explore this opportunity and apply now to join our talented team.

Bynder is seeking a highly commercial, customer-obsessed Manager of Customer Success to lead a team of Mid-Market CSMs. This transformative leader will be deeply involved in customer strategy, value realization, and driving outcomes that tie directly to customers’ strategic priorities. You will bring strong commercial skills, business acumen and technical skills to the team. You are hands-on and go into depth on inspection, coaching, and enablement skills, ensuring the team consistently delivers business outcomes to drive value, retention and growth in the customer base.

The ideal candidate has a background as Manager of Customer Success, Account Management, or Sales having previously done the role as an individual contributor, thrives on customer-facing conversations, and is passionate about helping customers achieve measurable business impact. You are both hands-on and strategic, getting into the details of accounts, renewals, success plans, and customer outcomes while developing the team to build a high-performance culture and deliver exceptional value.

Leading in a high growth, transformative company is exciting to you and building while executing is a familiar motion where you thrive.

DAM or broader Martech experience is strongly preferred.

• Lead and mentor a team of Mid-Market CSMs to deliver strong customer outcomes, aligned to each customer’s business objectives and success metrics.
• Provide hands‑on coaching focusing on discovery, objection handling, customer value articulation, commercial confidence, negotiation, and executive engagement.
• Blend high‑touch, personalized engagement with scalable, tech‑enabled solutions to support a high volume of accounts which also require strategic engagement at key parts in the customer journey.
• Build and deliver ongoing enablement, skill-building, and role‑play sessions supported by real‑time feedback loops to strengthen CSM capabilities, reinforce value‑ and outcome‑driven behaviours, and ensure high‑quality execution that elevates team performance and accelerates customer value.
• Build accountability through regular inspection of success plans, adoption strategies, value frameworks, and customer health.
• Support CSMs with strategic decision‑making, escalations, and preparing for renewal and expansion conversations.

• Ensure customers are achieving measurable value, realizing ROI, and advancing content and marketing objectives through their Bynder deployment.
• Partner with CSMs to develop and execute customer success plans aligned to customer KPIs, corporate goals, and long-term growth strategies.
• Engage directly with customers as needed for business reviews, outcome discussions, renewal and contract negotiations, value storytelling, stakeholder alignment, and executive interactions.
• Guide the team on uncovering value drivers, quantifying impact, addressing adoption gaps, and positioning Bynder as a strategic partner.

• Oversee…