General Manager

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

It is the responsibility of the General Manager to direct and manage all activities of the branch to obtain optimum efficiency and to maximize profits. Responsible for the success of the branch office, not only within the company, but also within the community. Provide overall leadership to the branch and drive its profitability and growth. Develop effective strategy, work policies and procedures that lead to operational effectiveness and company financial success.

Professionally interacts with customers, team members, and third-party vendor/partner representatives to provide the highest level of customer service.

Provides strategic leadership, direction and oversight of multiple functions, divisions, and areas of significant impact. Formulates strategic goals based upon organizational needs and implements effective strategies that have a positive result in helping achieve financial success for the organization. Makes complex decisions for situations with precedent. Creates an environment of team member engagement and mirrors the company’s mission, vision, and values.

Ensures branch and company day-to-day operations are managed efficiently and effectively.

This position will support our Operations team. The position follows an in-person schedule working full-time in-office and/or show-site based out of Boston, MA.

• Plan, develop and implement organization policies and goals

• Coordinate activities of departments such as operations, customer service, sales, office, showsite and plant

• Develop, maintains and analyze budgets to identify areas in which reductions can be made, and to allocate operating budget

• Confer with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required

• Direct initiatives so that outlining policy, program, or operations changes can be implemented in a timely, efficient and accurate manner

• Promote organization in industry, manufacturing or trade associations. Maintains relationship with local convention bureau, convention center and hotels

• Enforce company policies and procedures to ensure that they are carried out on a daily basis

• Work with department heads to see that hiring, staffing, discipline, and training are accomplished

• Oversee proper administration of branch payroll controls, travel, job cost, and branch expense control

• Conduct meetings with department heads to review schedules, implement programs, and coordinate inter-department activities.

• Ensure that branch maintains appropriate training and safety programs

• Manage union contract negotiations and grievances as necessary

• Accurately prepare annual branch budget and submits to corporate management by deadline

• Prepares capital expenditure list and submits for approval

• Review long range job planning and assignments with department heads

• Conduct performance reviews with department heads

• Assist department heads with counsel of personnel problems and consults with Human Resources as necessary

• Check insurance reports on a quarterly basis and reviews all claim reports

• Perform other duties as assigned

• Bachelor’s degree (B.
  
  A.) from four-year college or university is required, Master's Degree is preferred

• Ten (10) years related experience and/or training; or equivalent combination of education and experience

• Thorough knowledge of standard company operating procedures

• Industry experience required

• Good knowledge of and experience in sales

• Good overall understanding of existing Freeman departments

• Ability to understand financial statements and company job cost system

• Comprehensive working knowledge of company policies and procedures

• Proactive leadership skills to effectively oversee, motivate, and direct team members, and…