Food and Facilities Manager

Food and Facilities Manager – Guckenheimer

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The Food and Facilities Manager ensures the safe, efficient, and effective operation of the organization’s facility. This includes overseeing maintenance, managing vendor relationships, ensuring compliance with safety regulations, and utilizing key software tools to optimize operations. The manager is also responsible for ensuring all food and catering-related functions, initiatives, and priorities support the customer’s overall business strategy. This position is responsible for the effective and efficient functioning of a Barista, Grab n Go Program, Catering and WEX within the guidelines established by the client organization, as well as the corporation.

He/She/They is responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying ISS Guckenheimer standard processes and concepts. It is key this person identify and leverage innovative initiatives and best practices with a constant focus on driving customer engagement and satisfaction.

• Be able to anticipate client needs, deliver on those needs and exceed expectations
• Identify opportunities and solve for deficiencies before they become long term issues
• Ability to adapt and pivot at a moment’s notice in a fast paced and demanding environment
• Being knowledgeable on current trends within the hospitality industry

• Develop, manage agendas, and lead weekly team meetings using provided online tools
• Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of Guckenheimer/ISS
• Support and help manage client and customer relationships

• Building Maintenance & Operations:
  Manage the maintenance and repair of all building systems (HVAC, plumbing, electrical). Ensure routine and preventive maintenance schedules are followed.
• Vendor Management:
  Source and manage vendors. Monitor performance and resolve issues directly.
• Budgeting & Cost Control:
  Develop and manage budgets for food and facility operations.
• Create a culture of food and workplace safety
• Intentionally design and deliver a workplace experience, not just manage food and facilities. This person must understand how daily employee experiences influence culture, engagement and employer brand.
• Team Supervision:
  Lead staff, coordinate schedules, assign tasks, and provide training and development.

• Minimum 7 years of Management experience; corporate dining and/or facilities ideal
• Experience managing a team of 10+ employees
• Proven track record of leadership: building, managing, and leading a team
• Positive attitude and dependable under pressure - an excellent role model, motivator and leader
• Passion for hospitality, innovation and creative experiences
• Successful coaching and teaching skills with peers, individuals, and teams
• Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
• Demonstrate good judgement and decision-making skills
• Working knowledge of Google Docs, Microsoft Word, Excel and Power Point
• Client interaction experience in an informal setting and in formal meetings
• Ability to work independently as well as in a team
• Ability to work in a fast paced and changing environment
• Manager Serv Safe Certified or ability to be certified immediately after hire
• Graduate of an accredited Culinary Institution or Hospitality program preferred
• Food and Allergens experience a must

• Must possess a valid driver's license as this position may requires travel to nearby sites
• To interview and hire unit staff employees in accordance with corporate, client, Federal, State and local regulations
• To participate and support corporate employee training and development programs as instructed by the KAM
• To maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll
• To maintain sanitary and safe operation in accordance with Federal, State and local health…