General Manager

General Manager – New York Sports Club

New York Sports Club is a leading fitness brand with locations across the Northeast. Our mission is to “Improve Lives Through Fitness” and we pride ourselves on delivering innovative programs and a personal connection with members.

• Performance Management:
  • Hold yourself and your team accountable to high standards of operational excellence.
  • Assess club team member performance and provide situational leadership with ongoing and constructive feedback/development in order to drive profitability through service, sales, and key performance indicators.
  • Willingness to have courageous conversations with team members and effectively handle disciplinary measures as needed in accordance with company policy.
  • Lead the creation of a results‑driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success.
  • Exhibit the ability to lead and inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality.
  • Set direct and clear SMART goals for self and team.
  • Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes.
  • Ensure company quantitative and qualitative metrics, guidelines, and standards are measured for efficiency and effectiveness; provide coaching to course correct behaviors, hold self and other accountable and adjust business plans as needed.
• Sales Analysis and Results:
  • Achieve monthly and annual membership/fitness financial goals by strategically planning weekly activities in alignment with department objectives and initiatives including New Sales, Net Gain Goals, Cancellation Targets, Active Client Penetration, and Fitness Orientation appointment booking and conversion.
  • Review and analyze club revenue and sales goals (Membership/Fitness); use data to project sales, determine profitability, and set/adjust targets as needed.
  • Proactively address business trends utilizing reports and other Company provided resources to execute a successful business strategy.
  • Evaluate market trends and partner with senior management and the fitness team to strategize and implement innovations that improve sales, productivity, and profit.
• Financial Management & Budgeting:
  • Evaluate and monitor forecasted budgets to achieve financial objectives.
  • Monitor and approve club Profit and Loss expenses, with a strong emphasis on labor and payroll.
  • Manage payroll budgets and ensure timely and accurate processing of payroll taking into consideration budgeted hours by position/department holding employees accountable to policies (i.e., working scheduled hours, punching in and out for shifts), and complying with all federal, state, and local labor laws.
• Employee Recruitment and Development:
  • Own the recruitment, training, and development of qualified club personnel to a standard of excellence, by utilizing the resources provided by NYSC (i.e., ATS, LMS and HRIS systems).
  • Onboard new employees utilizing proper immersion plans to ensure clear expectations while setting them up for success.
  • Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale.
  • Develop an effective succession planning strategy.
  • Source, interview, and qualify applicants in a timely manner leveraging the ATS and internal/external resources available.
• Club Operations:
  • Organize and supervise the work and schedules of the club team.
  • Ensure that all facility and equipment walkthroughs are completed daily and in accordance with the hourly schedules to ensure physical facilities and equipment are operational, clean and organized, and comply with safety and environmental codes and ordinances.
  • Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
  • Partner with Regional Leader and the facilities team to resolve any incidents as needed.
  • Increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and…