Mass Spectrometer Specialist

About the role!

The Senior Field Service Engineer is responsible for the installation, repair, preventive maintenance (PM), and qualification (IQ/OQ/PQ) of advanced analytical instruments—including Waters Xevo mass spectrometers, Waters QDa mass spectrometers and ACQUITY HPLC/UPLC systems—at customer sites and in-house.

Travel:
This is a traveling role within the central New Jersey area.

• Perform installation, calibration, repair, and preventive maintenance on Waters Xevo MS, ACQUITY HPLC/UPLC, and related analytical instruments (e.g., Agilent, Shimadzu, Thermo, Dionex).
• Execute IQ/OQ/PQ qualification protocols and maintain compliance with GMP, GLP, and safety standards.
• Diagnose and troubleshoot operational problems on complex laboratory equipment, including GC/MS, LC/MS, QQQ, ICPMS, UPLC, and related peripherals (e.g., headspace, autosamplers).
• Develop and validate LC-MS/MS methods using ACQUITY UPLC and Xevo MS platforms; optimize chromatographic conditions for complex sample matrices.
• Complete detailed service reports and documentation for each service ticket and regulatory submission.
• Train customers and other service representatives on instrument operation, maintenance, and software (Mass Lynx®, Empower®).
• Act as a technical escalation point for critical service issues and provide mentorship to junior engineers.
• Maintain strong customer relationships and identify business opportunities for service growth.
• Participate in the growth of the region and company by supporting business development initiatives.
• Travel to various customer locations as required; overnight travel may be necessary.

• High School Diploma, GED, or trade school diploma with 5-8 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.
• Prior shift management or supervisory experience preferred.
• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• The innovative mentality to develop methods that go beyond existing solutions. Ability to solve unique problems using standard and innovative solutions having a broad impact on the business.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills with an advanced inquisitive mindset.
• Highly sophisticated math skills. Ability to calculate somewhat complex figures such as percentages, fractions, and other financial-related calculations.
• Experience with Mass Spectrometry & Chromatography (Waters Xevo, QDa & ACQUITY Specialist).

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values—respect, integrity, service and excellence—and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recr or via telephone at  (U.S.) and  (Canada).

Women/Minorities/Persons with Disabilities/US Veterans