Client Success Manager- Legal Customer Services

Overview

Full Job Description This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.

• Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail
• Answering telephone calls and emails from customers and clients, and directing them to relevant staff
• Interacting with clients and handling clients' queries and complaints in a timely manner
• Place USCIS service request calls
• Handle premium processing forms
• Answer client messages in the case management system (CMS), subject to attorney approval
• Mail notices to clients as requested
• Prepare cover letter and mailing duplicate RFE pkg to USCIS
• Other Admirative duties as assigned

• Mandarin fluency preferred but not required
• BA or MA degree preferred
• Excellent English writing skills
• Strong attention to detail
• Outstanding client service skills
• A high degree of self-motivation and ability to work independently under tight deadlines
• Demonstrated professional demeanor
• Excellent multitasking and time management skills

• Health, HSA, dental, and vision insurance
• Long-term and short-term disability benefits
• Optional 401(k) with company matching contributions
• Paid time off
• Paid holidays