Client Success Manager- Legal Customer Services
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-02-08
Listing for:
Corporate Immigration Attorneys
Full Time
position Listed on 2026-02-08
Job specializations:
-
Law/Legal
Job Description & How to Apply Below
Overview
Full Job Description This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.
Responsibilities- Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail
- Answering telephone calls and emails from customers and clients, and directing them to relevant staff
- Interacting with clients and handling clients' queries and complaints in a timely manner
- Place USCIS service request calls
- Handle premium processing forms
- Answer client messages in the case management system (CMS), subject to attorney approval
- Mail notices to clients as requested
- Prepare cover letter and mailing duplicate RFE pkg to USCIS
- Other Admirative duties as assigned
- Mandarin fluency preferred but not required
- BA or MA degree preferred
- Excellent English writing skills
- Strong attention to detail
- Outstanding client service skills
- A high degree of self-motivation and ability to work independently under tight deadlines
- Demonstrated professional demeanor
- Excellent multitasking and time management skills
- Health, HSA, dental, and vision insurance
- Long-term and short-term disability benefits
- Optional 401(k) with company matching contributions
- Paid time off
- Paid holidays
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