Consumer Advocacy Volunteer

Official

Title:

Volunteer Coordinator Agency

Office of the Attorney General

Jan 9, 2026, 9:39:29 PM

1

Attorney General Andrea Joy Campbell is looking for dedicated, public-service oriented volunteers to join the Consumer Advocacy and Response Division (CARD) within the Public Protection and Advocacy Bureau at the Boston Massachusetts Office. CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General’s Office (AGO) in various areas relating to the Office’s consumer protection efforts, including debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services.

The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings.

The Consumer Advocacy Volunteer is responsible for calling members of the public who have filed consumer complaints about online or telephone scams and providing timely, knowledgeable information about available resources to prevent scams or mitigate the harm caused by scams. This role requires developing a strong understanding of referral networks and community resources, asking appropriate screening questions to ensure the best possible referrals, and following established procedures for making external referrals.

This is an unpaid volunteer position.

• Experience working in a call center or in a public-facing customer service role.
• Proficient organizational skills.
• Basic computer skills and the ability to maintain clear records of calls received.
• Must be able to work independently and in a team environment.
• The ability to speak and understand Spanish, Portuguese, Haitian Creole, or Chinese (Cantonese or Mandarin) is a plus.
• The successful candidate will be able to demonstrate a connection to the people and communities we serve, and an interest in supporting a respectful and inclusive work environment.

The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

• Do not apply via the Mass Careers website. Applications submitted via Mass Careers will not be received.
• the Attorney General’s Office Employment and Recruitment Portal at Bamboo
  
  HR:(Use the "Apply for this Job" box below)..
• You will be asked to submit a cover letter and resume. The Final date to receive applications is January 23, 2026 at 5:00 PM (ET).
• Qualified individuals with disabilities are encouraged to apply. For assistance, contact the Human Resources Division at .

Seth Hage, Managing Administrative Assistant
Consumer Advocacy & Response Division