Airline Customer Service Representative GENERAL at SFO Airport Health wo

Wilmer Hale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers.

Our goal is to reflect the diversity of our clients and the communities in which we practice.

Designs, develops and implements the firm’s substantive legal training and other professional development programs, with a focus on the Transactional Department. Supervises, develops and trains Professional Development and Training team members including specialists, coordinators and assistants.

Ensures that staff members are providing quality service to internal members/departments of the firm as well as external clients and vendors by displaying professionalism via electronic and print correspondence, over the telephone and in-person and by encouraging an atmosphere that rewards a “can do” attitude.

• Works with the Professional Development and Training Director and other members of the Professional Development and Training team to identify and address training and development needs, develop curricula, and implement programs to maximize effectiveness and quality, with a focus on the Transactional Department.
• Acts as liaison with and offers related support to appropriate committees and legal departments/practice groups to ensure attorney training and development program goals are identified and met. Engages with attorneys of all levels and related committees to remain knowledgeable about training needs and obtain feedback.
• Keeps abreast of trends in legal training and development for attorneys and works with internal and external presenters to deliver effective training for attorneys of all levels from summer associate to partner. This includes competency and practice related skills such as legal writing and research, drafting, oral communication and presentation, managerial skills and business development.
• Works with the members of the Professional Development and Training team to build new initiatives and programs to ensure the continued professional development of the firm’s attorneys.
• Works with the other Professional Development and Training Managers to manage the Professional Development and Training Team firm-wide.
• Works with the members of the Professional Development and Training team to develop and execute annual retreat programming for newly promoted senior associates, counsel and partners and works with Practice Management to plan and execute Department and/or Practice Group business meetings and retreats.
• Supports the CLE team in offering CLE for in-house and external programming.
• In alignment with the firm strategic goals, objectives and initiatives, assists with the annual budget preparation and monthly monitoring of accounts.
• Increases firm awareness of internal and external training and development opportunities.

• Excellent management and interpersonal skills.
• Excellent oral and written communication skills.
• Strong teamwork skills with a collaborative approach to working with others at all levels of seniority.
• Extensive knowledge of professional development, instructional design and adult learning, or extensive knowledge of law firms and practice of law.
• Excellent organizational, planning, and problem-solving skills, and superior attention to detail.
• Excellent analytic skills are required, including the ability to compile, review and determine logical conclusions or recommendations based on data or information that is varied in content or format.
• Ability to juggle multiple responsibilities; ability to take initiative and work independently with minimal supervision.
• Ability to organize and implement training programs.
• Strong management skills and the ability to…