Medical Interpreter - Spanish Job Boston area,Massachusetts USA,Language/Bilingual

Summary

Responsible for facilitating the successful delivery of services to patients and family members of various languages. Follows requests for interpretation, collaborating with qualified auxiliary interpreters for comprehensive accommodation of interpretation requests. Provides translation service (both sight translation & written translation) of pertinent materials for patients and families, such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow-up care materials.

Essential

Functions

Serve as a mediator, as necessary and when appropriate, to enhance communication between staff and patients/family as it relates to medical care and adhere to the standard code of ethics for medical interpreters.

Keep accurate documentation of interpretation encounters to include relevant data such as location, duration, and purpose.

Provides coordination and staff training on the use of the telephone language interpretation services (and relevant equipment).

Answer calls promptly and conduct interpretation in a friendly and professional manner.

Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness.

Adheres to standard code of ethics for medical interpreters.

Assisting with appointment reminders, rescheduling, and, in some cases, scheduling, coordinating, or dispatching interpreters for assignments.

Helping LEP patients navigate the hospital, including finding departments, understanding administrative forms and connecting with social services.

Placing outbound calls to scheduled patients to confirm appointment dates & times.

May be required to take on-call requests to be available for emergencies at night and on weekends.

Does this position require Patient Care? Yes

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

Healthcare and/or medical interpreting experience 2-3 years preferred

Knowledge,

Skills and Abilities

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others' reactions and understanding why they react as they do.
Talking to others to convey information effectively.
Understanding the implications of new information for both current and future problem-solving and decision-making.

Schedule

Monday-Friday, 6:30AM to 3:00 PM

Physical Requirements

Standing Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
Carrying Frequently (34-66%) 20lbs - 35lbs
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34-66%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34-66%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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