Technical Support Engineer

Overview

Employer Industry: Medical Technology

Why consider this job opportunity:

• Salary up to $131,300 annually
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment focused on innovation
• Chance to work with cutting-edge pharmacy automation systems
• Flexible scheduling options, including weekend shifts and holiday coverage
• Commitment to employee development and well-being

• Provide technical support within a Technical Assistance Center environment, diagnosing issues using technical knowledge and problem-solving skills
• Troubleshoot issues related to computer workstations, servers, and large-scale pharmacy automation systems
• Apply electrical and mechanical engineering knowledge to resolve problems involving robotics and control systems
• Maintain ownership of assigned issues, providing timely follow-up and clear communication to customers
• Document all activities and service interactions in Salesforce, contributing to the knowledge base

• High School Diploma or equivalent
• Five (5) years of related Technical Support Engineering experience, or equivalent military technical training
• Customer service experience within a technical support environment
• Experience with DC motor control and related control algorithms
• Familiarity with networking hardware and software components

• Associate’s degree in a technical field with 2+ years of related Technical Support Engineering experience
• Prior field service experience with industrial or pharmacy automation systems
• Hands-on PLC experience, including design and application support
• Software knowledge in Microsoft, SQL, scripting languages, and remote support applications

#Medical Technology #Technical Support #Career Opportunity #Innovation #Flexible Schedule

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