Service Desk Analyst

Employer Industry: Healthcare Services

• Salary up to $68,000
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on employee experience and operational efficiency
• Comprehensive benefits, perks, and wellness programs
• Continuous learning opportunities to enhance skills and career development

• Execute end-to-end employee onboarding, including account provisioning, device preparation, and application access
• Perform secure and timely employee offboarding, including access revocation and device recovery
• Fulfill and manage application access requests using standardized workflows
• Provide Tier 1 troubleshooting for hardware, software, and access issues
• Maintain accurate documentation for onboarding/offboarding procedures and service desk operations

• Bachelor's degree in information technology, Information Systems, or a related technology field, or equivalent practical work experience
• 1-3 years of experience in an IT support or service desk environment
• Basic experience supporting employee onboarding and offboarding processes
• Familiarity with Microsoft 365 and common enterprise productivity tools
• Strong customer service, communication, and organizational skills

• CompTIA A+ certification
• CompTIA Network+ certification
• Microsoft entry-level or associate certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals)
• Other relevant entry-level technical certifications related to IT support or service desk operations

#Healthcare Services #ITSupport #Career Opportunity #Competitive Pay #Continuous Learning

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.