Tech Support Specialist

About Shift

Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, fraud, and risk — driving operational efficiency, exceptional customer experiences and measurable business impact. Trusted by the world’s leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results.

Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

Your role will be to:

• Successfully complete support tickets
• Successfully complete project tickets
• Be responsible for following all processes
• Manage desktop computers, ensuring they are compliant with security policies
• Manage the badge access system
• Manage computer inventory and system performance
• Maintain office printer
• New user onboarding and off‑boarding
• Manage laptop delivery to remote locations
• Manage the internal Windows App (Intune) Store
• Maintain great co‑worker relationships
• Deploy new applications from our deployment tool
• Take care of new responsibilities when needed
• Drive cross‑team collaboration and clear communication to proactively identify risks, ensure alignment, and minimize operational and business impact

We work with modern technologies and always encourage our team to explore what’s new in the market.

• Windows Endpoints and Windows Server
• Patch My PC

• Technical Abilities:
• Familiarity with Windows, Intune, G‑Suite, Office, and Active Directory
• Knowledge of computer security, anti‑virus, patch management
• Basic knowledge of cloud services (Azure AD, Office 365, G‑Suite, Atlassian, etc.)
• Ticketing system and trouble resolution
• VPN and network connectivity troubleshooting (TCP/IP, OSI model)
• Documenting problem resolution and routine tasks
• Candidates must be within commuting distance to Boston, MA

• Soft Skills:
• You have a minimum of 3 years experience in desktop/help‑desk support
• You are a proactive team member and take pride and ownership of your work
• You are dynamic, curious, and eager to learn; always looking to expand your areas of expertise
• You can work under pressure and still deliver excellent service to our customers

The range listed is for base compensation. Your actual base salary will vary based on factors including location and individual qualifications objectively assessed during the interview process.

• Base salary range: $80,000 – $100,000 USD
• Competitive total rewards package including incentive pay, equity, and benefits
• Flexible remote and hybrid working options
• Multiple learning and development opportunities, including Focus Fridays (a half‑day each month dedicated to learning and personal growth)
• Generous PTO and paid holidays
• 2 MAD Days per year (Make A Difference Days for paid volunteerism)

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non‑merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift‑ and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in "shift‑". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (e.g., Social Security Number) as part of our recruitment process.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.