Field Services Engineer

FIELD SERVICES ENGINEER

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!

Cognizant Technology Solutions is looking for a Senior Field Services Engineer to join our dynamic team, collaborate with cross‑functional teams to drive innovation and deliver impactful solutions that align with our company’s goals.

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud‑driven modernization and workplace and operational transformation to own the business in a secure environment.

Senior Field Services Engineer

Applications will be accepted until Mar 31, 2026.

Candidates will need to work out of the Client’s office in Boston, MA from Monday to Friday. Hybrid or remote work is not an option.

We are seeking a seasoned IT professional with 5 to 8 years of experience in Field Services and Deskside Support to join our infrastructure operations team. The ideal candidate will be responsible for ensuring seamless end‑user support managing hardware/software incidents and driving operational excellence across service delivery touchpoints. This role demands a proactive mindset strong technical acumen and excellent stakeholder management skills.

• Provide deskside and field support for hardware software and peripheral devices including laptops desktops printers and mobile devices.
• Handle IMACD activities and VIP support across designated locations.
• Troubleshoot and resolve incidents escalated from L1 L2 support teams ensuring minimal downtime and high user satisfaction.
• Manage asset lifecycle including provisioning tracking and disposal in coordination with asset management teams.
• Support video conferencing setups training room equipment and specialized devices (Mac Android etc.).
• Collaborate with service desk and remote support teams to ensure end-to-end resolution of technical issues.
• Maintain documentation of service activities SOPs and knowledge base articles.
• Participate in governance audits site readiness checks and preventive maintenance schedules.
• Ensure compliance with ITIL processes and organizational security standards.
• Oversee the Change Life Cycle Management process to ensure smooth transitions and minimal disruptions in service delivery.
• Manage IT Service Management tasks to maintain high standards of service quality and efficiency.
• Handle Incident Management with precision to quickly resolve issues and minimize downtime.
• Provide expert support for end‑user tools including Nexthink to enhance user experience and productivity.
• Support Macintosh OS X laptops ensuring optimal performance and user satisfaction.
• Utilize Service Now for efficient tracking and management of service requests and incidents.
• Ensure Windows systems are maintained and updated to meet organizational standards.
• Oversee networking operations to ensure reliable and secure connectivity across the organization.
• Deliver remote desktop support to ensure seamless operations in a hybrid work model.
• Collaborate with cross‑functional teams to implement best practices and improve service delivery.
• Monitor system performance and implement improvements to enhance operational efficiency.
• Develop and maintain documentation for processes and procedures to ensure consistency and compliance.
• Provide training and guidance to team members to foster skill development and knowledge sharing.

ITIL Foundation Certification Microsoft Certified System Administrator