Customer Success Engineer

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society.

With world‑class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

As a Customer Success Engineer, you will design viable client solutions by leveraging current product capabilities and remove technical inhibitors to sales opportunities. You will work with clients to drive adoption and expansion of IBM products to accelerate client value. Your primary responsibilities will include:

• Deliver Technical Proof Points:
  Create and deliver technical proof points through technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of IBM products to clients.
• Drive Customer Value:
  Activate entitlements by finding sponsors, conducting use‑case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
• Develop Success Plans:
  Create a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders to ensure successful adoption and expansion of IBM products.
• Understand Client Challenges:
  Deeply understand clients’ main challenges and become a trusted guide for their modernization and adoption of IBM's technology portfolio.

Bachelor's Degree

Bachelor's Degree

• Understanding of Client Value Drivers:
  Exposure to working with clients to drive adoption and expansion of products to accelerate client value.
• Understanding of Client Challenges:
  Exposure to understanding clients' main challenges and identifying opportunities for modernization and adoption of new technologies.
• Candidate must be a graduate no later than 2024
• Candidate must be amenable to start as soon as possible

IBM has a global presence, operating in more than 175 countries with a broad‑based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country‑based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation.

By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad‑based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply.

IBM is also expanding its reach to new and existing clients through digital marketplaces.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback…