IT - Application Support Specialist

• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus
• Proficient with Microsoft Office (Word, Outlook, Excel)
• Ability to analyse low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
• Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)
• Ability to think creatively and “outside the box”
• Experience writing clear technical “how-to” guides.

• Provide clear, timely, and professional communication to internal customers regarding their tickets
• Collaborate with senior team members and other support teams to identify defects and assess user impact
• Learn and understand new functionality implemented in monthly releases
• Identify opportunities for continuous improvement
• Participate daily in required team and support group meetings.

• 5 years of IT experience
• 1–3 years of insurance industry experience (preferred)
• Experience conducting user access reviews (preferred)
• Experience with ticketing systems and knowledge bases (Service Now, Jira) required

• Experience with Guidewire Suite

• High School Diploma

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.