Jr. Comply Configurator; Contractor Position

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The MBTA is working on supporting the frontline workforce by implementing a portable, field-accessible solution to centralized safety resources/rules/procedures/bulletins that govern their work and enable remote data collection replacing cumbersome processes enhancing safety and quality. The solution entails implementing software, Comply 365, and delivering mobile devices.

This role is ideal for a self-starter who is passionate about human-centered design and improving the day-to-day experience of MBTA’s frontline workforce. We are building a team that goes beyond system configuration. We are looking for individuals who care deeply about how tools like Comply
365 can support safety, reduce cognitive load, and enable field workers to do their jobs more easily, confidently, and effectively. The right candidate will approach technology implementation not just as a technical challenge but as a shared opportunity to improve workplace culture, usability, and frontline engagement.

This is a term-limited and project-specific contractor position that is not employed directly by the MBTA. This hybrid position requires being in the office at least two (2) days per week.

• Under the guidance of the Configuration Lead, design and implement system configurations in Comply
  365 (Docu Net, Pure Intel, Pro Author, Safety Net).
• Build and maintain modular content structures, metadata schemas, permissions, and publishing rules. Configure smart forms, user views, and mobile delivery based on frontline worker roles.
• Manage content migration from legacy systems and formats (PDF, paper) to mobile-optimized delivery.
• Participate in stakeholder interviews to understand vision.
• Work closely with Business Analysts to understand validate and iterate on workflows and requirements.
• Collaborate with Comply
  365 vendor consultants on design and rollout phases.
• Collaborate with System Wide Accessibility Specialists, User Experience Specialists, Business Analysts and End-Users on User Interface design and configuration.
• Partner with IT for SSO integration, interface support, and data model alignment.
• Leverage Pure Intel to design dashboards for tracking document access, compliance, and usage trends.
• Collaborate with the compliance team to build data models supporting KPI reporting.
• Assist in defining testing scenarios, conducting testing, and validating business requirements.
• Act as an ambassador for both the product and the end users—supporting tech adoption, surfacing practical insights, and lead with empathy on reported issues.
• Coordinate with other project team members including contractors, outreach staff, and MBTA stakeholders.

• A bachelor’s degree from an accredited institution in communications, organizational psychology, business, or related field.
• 5+ years of experience with Comply
  365, including configuration, Pro Author, and system administration.
• Strong experience designing metadata taxonomies and publication workflows for regulated content.
• Familiarity with federal and safety compliance documentation in rail, transportation, or similar fields.
• Experience working with Business Analysts and participating in requirements traceability and UAT.
• Excellent communication and facilitation skills across business and technical teams.
• Detail-oriented and organized; able to manage multiple configuration areas concurrently.
• Strong user empathy, particularly for mobile and field-based workers.
• An analytical mindset with ability to balance business needs and technical feasibility.

• Experience with the Power Platform (Power BI, Power Automate, Power Apps).
• Understanding of digital content…