Technical Success Manager

Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive.

With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses.

Join our global team of 600+ ‘Byndies’ and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.7M users across 4,000+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in eight offices worldwide, Bynder offers a dynamic environment where you can make a real impact.

Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive?

Explore this opportunity and apply now to join our talented team.

The Technical Success Manager (TSM) acts as a strategic partner, translating customer business objectives into actionable, data-driven transformational plans. This role is designed for a professional with a proven track record in managing high-value B2B SaaS portfolios and a demonstrated ability to execute a roadmap that delivers tangible business value.

Your primary goal is to serve as the strategic counterpart to the Enterprise Customer Success Manager (eCSM). You will be taking ownership of the strategic roadmap designed to elevate the customer’s deployment, while working together with the eCSM to drive product adoption, facilitate platform upgrades, and empower customers to scale their use of Bynder effectively. By collaborating across Customer Success, Product, and Sales teams, you will ensure the platform health, scalability, and long-term retention of our most significant enterprise clients.

• Partner with the eCSM to establish a clear North Star for each account. Translate this vision into high-impact strategic initiatives and develop a structured transformational roadmap to achieve measurable business outcomes.

• Proactively uncover opportunities for customers to scale their operations through new business solutions, innovative use cases, and expanded platform adoption.

• Identify, engage, and align the appropriate partner from our Bynder’s Certified Partner Network to execute each roadmap initiatives.
• Where customers leverage internal resources, enable and guide those teams to successfully deliver against the defined objectives.
• Provide oversight of partner-led programs to ensure alignment with agreed goals, timelines, and success metrics. Proactively manage risks, remove blockers, and maintain accountability to drive results.
• Support the Senior TSM on internal strategic priorities, contributing structured thinking, customer insights, and execution support to advance organizational impact.
• Lead the execution of comprehensive strategic programs and new customer onboardings (as needed), serving as the primary technical lead or providing expert oversight for partner-delivered projects to ensure seamless delivery and accelerated time-to-value.

You will guide customers through a Strategic Transformation Roadmap focusing on four key pillars:

1. System of Record (DAM)

Establish a solid foundation for customers to reclaim control of their assets. You will help customers implement tailored taxonomies and AI-powered tagging to centralize storage, eliminate content silos, and ensure long-term content security, governance, and integrity.

2. Tailored Experience (CX User Community)

Transform brand content into curated, engaging experiences that empower teams. You will guide the creation of persona-based "Brand Hubs" and targeted portals to educate partners, align go-to-market teams, and activate consistent brand stories at scale.

3. Content Operations

Accelerate time‑to‑market by streamlining the entire creative lifecycle. You will help customers leverage AI-powered content…