Tech Support Intern

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused interns to join our team of Technical Support Engineers. As an intern, you’ll gain hands‑on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real‑world client success.

Why Join IBM Support?

IBM Support is a cornerstone of client success, known for:

• 24x7 global availability and proactive engagement with our clients.
• Secure data handling aligned with global standards.
• Expertise and efficiency powered by AI tools like watsonx and copilot.
• A culture of learning, collaboration, and innovation!

As a Technical Support Intern, you will:

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.

Preferred technical and professional experience

• Experience with in customer service teams.
• Exposure to programming languages like Java, Python, etc.
• Understanding of software development concepts and system integration.

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it.

In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do…