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IT Support IT Project Manager

ITSM Major Incident Lead – On-Call

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Nelnet
Per diem position
Listed on 2026-03-09
Job specializations:
  • IT/Tech
    IT Support, IT Project Manager
Salary/Wage Range or Industry Benchmark: 65000 - 70000 USD Yearly USD 65000.00 70000.00 YEAR
Job Description & How to Apply Below
A leading payment technology firm in Boston is seeking an IT Service Management Analyst to serve as the primary Major Incident Manager. This role involves leading real-time responses to high-severity incidents, ensuring operational stability, and improving service resilience. Candidates should have over a year of IT experience, preferably in customer service or analytics. The position offers a hybrid work option, with a salary range of $65,000–$70,000, and a comprehensive benefits package.
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