Digital Content QA Coordinator

Job Description

Got a knack for accuracy and global flair? Help us craft flawless, localized content for shoppers around the world!

• Support the E‑commerce team in the end‑to‑end content creation process with quality assurance on the digital assets for
• Review end‑to‑end shopper journeys across the website and identify issues, request fixes, and recommend improvements across devices (desktop, mobile, tablet), countries, and languages.
• Triage and document QA corrections on digital assets to support product, theme, promotion, and campaign launches.
• Find opportunities to improve the efficiency of managing and publishing content related to products, themes, and campaigns.
• Collaborate with Consumer Services, external vendors and other partners across the business to validate reported issues and support their resolution.
• Propose innovative processes, tools, and mechanisms to enhance the overall quality of website content and user experience.
• Use data insights to see opportunities for improving the user journey and detect country‑specific issues.
• Support the execution of online content A/B testing by ensuring the correct assets are deployed for each test.
• Coordinate with translation vendors to report, track, and resolve translation errors on the website.

Play your part in our team succeeding

As a part of the LEGO Retail organization, the Global E‑commerce team drives the commercial performance and development of  This role involves collaborating with global colleagues in E‑commerce, Marketing, Consumer Services, and our external agency. It monitors and improves the quality of our content so shoppers can easily find what they want. Shoppers can purchase expertly regardless of their country, language, or device!

• Bachelor's degree or equivalent experience in Marketing or a related field.
• Experience working in e‑commerce, ideally in a direct‑to‑consumer environment.
• Good communication skills, written and verbal, with the ability to work with collaborators across the business at varying levels.
• Great attention to detail and determination to see issues through to resolution.
• Ability to prioritize workload.
• Strong grasp of online business tools and processes, capable of pinpointing and addressing the root causes of quality issues.
• Understanding of user experience and e‑commerce website guidelines.
• Valid passport and ability to travel internationally up to 5 %.
• Ability to communicate in languages other than English is a plus, with preference for French, Japanese, Spanish, Korean, Dutch, or Italian. However, all language skills are valued and considered.
• Experience working with Contentsack or similar CMS is a plus.
• Previous experience in translation or proofreading is a plus.

This position will be based at 1001 Boylston St. in Boston, MA. Our workplace enables our LEGO® colleagues to be and do their best roducing a flexible way of working is a great example of how we live up to our ambition. This 3‑day‑in‑the‑office hybrid model will exemplify our People Promise by embracing the different life situations of our colleagues.

The salary for this position has a range of $84,488.00 – $ based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. If you’re interested in this role we encourage you to apply as soon as possible.

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Well‑being – We want you to be your best self, so you’ll have…