Applications Analyst II

Position Summary

The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as a technical liaison and broker of services with various vendors.

The Applications Analyst II must develop and maintain credibility and effective working relations with internal customers, IT personnel, and vendors. The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward‑thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals and recommend updates or enhancements that could benefit the business based on technology trends and best practices.

Research Information Systems

Full Time

Remote

Associate's degree (or equivalent combination of formal education and experience) or Bachelor's degree (preferred) in one of the following (or related) fields:
Computer Science, Information Technology (IT), Management Information Systems (MIS), Business Administration

Requires at least 2+ years relevant experience in either of the following:
Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems.

Knowledge of the assigned business area's products and processes, including:

• Working closely with business stakeholders to understand their needs, challenges, and objectives.
• Gathering and analyzing requirements for new software applications or enhancements to existing ones.
• Strong technical knowledge and ability to express complex technical concepts in terms that are understandable to the business, while also translating business needs to technical requirements for developers.
• Understanding of project management concepts in planning and implementing multiple projects in a cross‑functional environment.
• Strong written communication skills, including creating and maintaining project documentation and technical writing – this includes, but is not limited to, system documentation, user manuals, and training materials.
• Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization.
• Strong analytical and conceptual skills; a demonstrated record of accomplishment in new concept development for various projects and complex technical plans.
• Testing and Implementation:
  Involved in testing applications to ensure they function as expected, meet quality standards, and satisfy user requirements. This includes unit testing, integration testing, system testing, and user acceptance testing (UAT). Assist in the deployment or rollout of new applications or updates.
• Troubleshooting and Support:
  Post‑deployment, providing ongoing support, troubleshooting any issues that arise with the application. Ability to solve complex technical issues often spanning multiple environments in a business area – which may involve debugging software, enhancing functionality, or optimizing performance.
• Understanding of how IT affects an organization and ability to link it to current and redesigned business processes.
• Ability to be a team player: flexible, friendly, congenial, and enthusiastic.
• Proficiency in Microsoft Office products.

• Previous experience providing IT Support for a Research Administration/Operations business area.
• System Administration experience with these software applications is a significant plus:
  Info Ed (Electronic Research Administration) and WCG Velos (Clinical Trial Management System).
• Knowledge of these systems:
  Epic, Clin Card, Info.
• Advanced knowledge of MS Excel with…