Customer Success Engineering AI

Your role and responsibilities

As a Customer Success Engineer, you will design viable client solutions by leveraging current product capabilities and remove technical inhibitors to sales opportunities. You will work with clients to drive adoption and expansion of IBM products to accelerate client value. Your primary responsibilities will include:

• Deliver Technical Proof Points:
  Create and deliver technical proof points through technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of IBM products to clients.
• Drive Customer Value:
  Activate entitlements by finding sponsors, conducting use‑case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
• Develop Success Plans:
  Create a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders to ensure successful adoption and expansion of IBM products.
• Understand Client Challenges:
  Deeply understand clients' main challenges and become a trusted guide for their modernization and adoption of IBM's technology portfolio.

Associate's Degree/College Diploma

Associate's Degree/College Diploma

• Technical Solution Design:
  Exposure to designing viable client solutions by leveraging current product capabilities, removing technical inhibitors to sales opportunities, and creating technical proof points.
• Product Demonstration:
  Experience working with technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of products to clients.
• Client Engagement:
  Exposure to working with clients to drive adoption and expansion of products, including activating entitlements, conducting use‑case workshops, and establishing measurable business outcomes.
• Technical Portfolio Knowledge:
  Experience working with a technology portfolio, including understanding client challenges and identifying opportunities for modernization and adoption.
• Solution Development:
  Exposure to creating success plans, including deployment roadmaps, milestones, and outcomes, to ensure successful adoption and expansion of products.

• Product Acceleration Knowledge:
  Exposure to designing and delivering technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of products to clients.
• Technical Solution Optimization:
  Experience working with clients to optimize technical solutions, including activating entitlements, conducting use‑case workshops, and establishing measurable business outcomes.
• Technology Portfolio Familiarity:
  Exposure to working with a technology portfolio, including understanding client challenges and identifying opportunities for modernization and adoption.

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation.

By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply.

IBM is also expanding its reach to new and existing clients through digital marketplaces.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships,…