Systems Technician

Overview

About the Role

Our client is seeking an experienced Systems Technician to join our Data Center Operations / Network Operations Center (NOC) team. This team is responsible for ensuring the stability, performance, and availability of global technology systems that support Manufacturing, Distribution, Corporate, Retail, and ERP operations.

The ideal candidate has strong technical troubleshooting skills, deep monitoring experience, and the ability to work independently on overnight shifts once fully trained. The overnight work schedule would be Thursday-Saturday (6:00pm–6:30am). Tech team swaps every other Wednesday. So it's Four days one week (Wed.

- Sat.), Three the next (Thu.

- Sat.)

• Monitoring & Operations – Continuously monitor network infrastructure, servers, data center health, and UPS/backup power systems using enterprise monitoring tools; oversee ERP batch processing, scheduled jobs, and data flow across global systems; identify, triage, and respond to alerts, system degradation, outages, and performance issues; monitor global Manufacturing, Distribution Centers, Corporate offices, and Retail environments for operational disruptions.
• Incident Response & Escalation – Receive, process, and elevate incidents using Fresh service (ticketing system); provide Level 1/Level 2 support for escalations from global business units; document incidents thoroughly and ensure proper handoff to engineering teams when needed; communicate clearly with internal teams during outages or high‑impact events.
• Technical Support & Maintenance – Perform routine checks on servers, network devices, and environmental systems; execute standard operating procedures for system restarts, failovers, and maintenance windows; assist with patching cycles, data center tasks, and hardware monitoring.
• Shift Leadership & Independence – Work collaboratively with seasoned technicians during the training period (1‑2 months); once fully trained, operate solo on assigned shifts, ensuring stable and continuous 24/7 operations; maintain accurate shift logs and provide detailed turnover notes.

• 5+ years of experience in Data Center Operations, NOC support, Systems Technician roles, or similar IT operational environments.
• Hands‑on experience with network monitoring, server monitoring, infrastructure alerting, or similar systems.
• Familiarity with ERP systems (monitoring, batch jobs, process flows).
• Strong understanding of core IT infrastructure:
  Windows/Linux servers, networking fundamentals (switches, firewalls, routing basics), UPS/power systems, and data center hardware.
• Experience using enterprise ticketing systems (Fresh service preferred but not required).
• Strong troubleshooting mindset, urgency in response, and ability to operate independently.
• Excellent communication, documentation, and situational awareness skills.

Intermediate level

Contract position based out of Boston, MA.

The pay range for this position is $30.00 – $50.00/hr.

Benefits (temporary role) may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite position in Boston, MA.

Anticipated close:
Mar 6 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.