Associate Vice President - Infrastructure

The Associate Vice President - Infrastructure leads several teams to ensure optimal performance, availability, and scalability of Northeastern University’s IT systems. Responsible for planning, designing, implementing, and managing the infrastructure and operations strategy, architecture, policy, and standards. Oversee cloud migrations and optimization, and the integration of cloud services with existing infrastructure.

Work closely with other IT leaders as well as business stakeholders, vendors, and external partners to align the infrastructure roadmap with the university’s objectives and priorities. Utilize leadership and communication skills, along with a command of networking, cloud computing, virtualization, VoIP, and datacenter operations, to manage the resources and staff on the infrastructure teams to ensure the delivery of high-quality services and solutions.

Regrettably, the university is unable to work sponsor for this role, now or in the future.

Knowledge and skills required for this position are normally obtained through a Bachelor's degree in Computer Science, Business, Engineering, or equivalent experience. An advanced degree is highly desirable.

• 15+ years of relevant industry experience supporting multiple physical locations, heterogeneous environments (Windows, Linux, iOS), etc.
• 10+ years of technology leadership experience for enterprise infrastructure, including Active Directory, voice, networking, and information security.
• Experience managing infrastructure operations organizations required; experience leading cloud systems engineers and software engineers preferred.
• Demonstrated strong collaboration skills with internal customers and management, including a strong sense of commitment to delivering on customer needs and requests.
• Proven track record of driving IT strategic initiatives and delivering on measurable business objectives
• Focus on documentation and procedures while creating repeatable, predictable processes.
• Team-oriented with strong ability to work well with others.
• Experience managing a budget of 12 million operating, 15 million capital

1) Define the infrastructure strategy and three-year roadmap, ensuring programs are defined and executed. Gain alignment with senior leadership and key stakeholders. Ensure technology roadmaps for infrastructure and operations services are maintained with timelines, impacts, and dependencies communicated.

2) Integrate information security risk management into business decisions and operations in collaboration with the CISO. Advise leadership on necessary security controls and processes to protect the enterprise and the business units commensurate to the assessed level of risk.

3) Lead, mentor, and coach a team of technical directors and managers consisting of engineers over cloud infrastructure, networking, and service reliability solutions; system administrators, service desk analysts, and engineers over network, VoIP, and phone services; and IT service operations, AV Services, and other duties as assigned. Define SLAs for infrastructure and operations and ensure adherence to defined metrics.

4) Set Cloud architectural standards for the university’s environment moving forward, design automation for cloud infrastructure, and work closely with technology partners to design best-in-class cloud system implementations. Support for company-wide applications, infrastructure systems, and services, including but not limited to Active Directory/Azure AD, M365 (e.g., email, SharePoint, Teams, One Drive, Intune), Google, and file server/storage. Tiers one, two, and three support for company-wide applications, infrastructure systems, and services, including but not limited to Windows servers, WAF Analytics tools (e.g., Power BI), Azure AD, SFTP, WVD, faxing, and file server/storage.

5) Ensure optimal management of system availability, performance, and capacity management proactively for core infrastructure areas. Lead automation design, development, and delivery to improve the availability, scalability, latency, compliance, and operational efficiency of services. Identify and lead continuous…