Director - Technology Strategy, Planning & Support

Description

Liberty Mutual Technology is in search of a Director of Strategy, Planning & Support to join our U.S. Retail Markets Technology Strategy & Planning team. This pivotal role involves steering our organization towards achieving its strategic objectives by optimizing portfolio management practices and ensuring effective governance of our technology initiatives. They will manage a team of talented individuals responsible for aligning technology efforts with business goals, driving continuous improvement, and enabling effective, efficient and consistent set of practices across the organization.

This role provides a unique opportunity to lead and influence Liberty Mutual’s technology strategy within U.S. Retail Markets Technology (USRM Tech), ensuring alignment with business objectives while enhancing organizational efficiency. As a key leader, you will play a critical role in shaping a future‑ready technology strategy that positions Liberty Mutual for sustained success.

• Strategic Portfolio Management (SPM) and Planning
  • Lead the USRM Tech quarterly and annual strategic planning and rebalancing processes to ensure technology initiatives are prioritized based on strategic alignment to organizational goals.
  • Oversee engineer resource forecasting and capacity planning to ensure teams are optimally aligned; partner with technology leaders to identify resource gaps and focus delivery on the highest priority work.
  • Lead the development and maintenance of comprehensive strategic roadmaps that align with company goals, market trends, and stakeholder priorities, facilitating cross‑functional collaboration to ensure roadmaps are actionable and measurable.
  • Partner with Strategy & Planning Analytics to prepare executive‑level dashboards that provide a comprehensive view of portfolio performance and operational health metrics.
  • Analyze data to generate actionable insights and strategic recommendations for stakeholders.
  • Lead consistent and effective communication with stakeholders to support informed strategic discussions and data‑driven decisions.
• Team and Workforce Management
  • Partner with our talent organization to develop and execute team‑level and talent management practices including capacity planning and workforce development, supporting multi‑year business and technology roadmaps.
  • Oversee opportunities to optimize relationships with suppliers to balance cost control, risk mitigation, and quality delivery.
  • Lead a team of strategic portfolio managers to create a culture of excellence, collaboration, and continuous improvement.
  • Continuously refine and lean out portfolio management processes, tools, and methodologies to increase efficiency, transparency, and responsiveness.
  • Conduct retrospectives to gather feedback and adapt governance processes, ensuring agility.
• Intake and Triage of Requests to Departments
  • Manage the intake and triage of regular and ad‑hoc requests to technology teams, engaging requestors and experts to minimize disruption while ensuring timely execution.
  • Develop streamlined processes for handling requests, enhancing organizational efficiency and effectiveness.
• Lead USRM Technology Strategic Portfolio Management Team
  • Lead a team of Strategic Portfolio Managers aligned to our technology domains; monitor effectiveness and address productivity issues.
  • Work across Liberty Mutual Tech to develop a Community of Practice (CoP) among strategic portfolio managers to share best practices and foster learning.
• Change Management
  • Design and implement change management strategies to ensure smooth transitions and successful adoption of new processes or initiatives.
  • Engage stakeholders to understand needs, address concerns, and ensure alignment with change initiatives.
  • Establish KPIs to measure success and impact, conducting regular performance reviews against these metrics.
• Technology Innovation
  • Stay abreast of emerging technologies and industry trends to identify opportunities for innovation and competitive advantage.
  • Advocate for the adoption of new technologies or tools to enhance portfolio management practices and outcomes.

• 15+ years of total experience, 10 of which includes strong…