Network Engineer

Position Summary

Under the direction of the Team Lead of Network Engineering and within established hospital, clinic, and department policies and procedures, support network activities in a multi‑vendor, multi‑platform computer environment. Responsible for the daily technical support of the Institution‑wide computer networks, and for the installation, maintenance, and tuning of network software and hardware. Provides technical assistance to the Network Architect for the installation of new technologies as well as providing next‑level support to Network Engineers.

Consults with the Team Lead of Network Engineering on specific matters requiring clarification, interpretation, or exception to standard policies and procedures.

Network Engineer 3

Tech Support

Full Time

• Responsible for managing the planning, coordination, configuration, installation, and management of all data and VoIP network infrastructure and related client services within the enterprise to meet business requirements.
• Design data and VoIP networks; install routers, switches and wireless access points, identify solutions through constant interfacing with appropriate management levels, users, departments, and vendor organizations to ensure a cost‑effective and efficient infrastructure environment is available to provide the processing power essential to department operations.
• Has collaborative working relationships with outside vendors, which will help to enhance service delivery capabilities.
• Participates in Change Management and Root Cause Analysis meetings as directed.
• Monitor and control infrastructure performance in the areas of response, throughput, and availability.
• Proactively research and locate the necessary tools and processes to identify troublesome trends as they develop; analyze trends and develop a long‑range plan designed to resolve problems and prevent them from recurring; maintain high service levels for the user community, and establish a method to easily compare the installation performance against established performance objectives.
• Ensure a stable performance environment for mission‑critical enterprise systems.
• Develop test plans (including cases for functionality, integrity, and stress testing; test matrixes; and definition of test methodologies and test strategy); be responsible for the creation of test platforms, including evaluation of test equipment and designing test networks; develop automated test suites for product regression and stress testing.
• Participate in various IT projects intended to continually improve/upgrade the enterprise network infrastructure; for example, evaluate new software and hardware required to meet a business need or to make a process more cost‑effective.
• Configure, install, and maintain necessary hardware and software for network infrastructure hardware and software to provide a suitable environment to run production applications and perform development; perform maintenance and release upgrades on a timely basis or as needed; monitor performance and availability of LAN/WAN platforms.
• Communicates with departmental and business unit managers, as well as project manager and leaders, to define support initiatives and solutions.
• Builds relationships with clients (positive customer relationships and friendly, helpful attitude will help to manage customer expectations).
• Interacts with individuals at all levels of the organization.
• Has effective working relationships with peers in other areas of IT organization, which are essential for maintaining good public relations, facilitating communications, and soliciting useful feedback.
• Has frequent interaction with development and operations people as facilitator and client problem solver; works on performance problems, upgrades, design reviews, and application setup/implementation.
• Develops relationships with professional organizations, peer groups, and industry trade groups to stay current with technology.
• Documents all required activities in BMC Service Now.
• Provides detailed network diagrams as needed using Microsoft Visio.
• Updates databases for items such as circuit ’s, pictures and IP…