Systems Engineer

Job Summary
:
WHOOP is on a mission to unlock human performance and is looking to add Systems Engineers to their technical IT organization. This role involves managing IT systems, optimizing employee experience, enhancing corporate security, and contributing to AI-first IT operations while collaborating closely with various company functions.

Responsibilities
:

• Manage a portion of our IT systems and infrastructure

• Ensure we get maximum value from the best third-party applications

• Engineer business processes and technology to optimize employee experience and strengthen corporate security posture

• Execute against an IT roadmap and deliver results

• Eliminate root causes of IT support tickets and manual IT work through automation and process engineering

• Build automation and self-service capabilities to remove employee friction and enhance corporate efficiency

• Contribute meaningfully in helping us build AI-first IT operations; our aspirations stretch far beyond Help Desk agents

• Develop monitoring, observability, and reporting capabilities

• Identify and mitigate IT risks to business continuity

• Communicate proactively and clearly with employees and business partners, ensuring alignment and transparency around our plans and the trade-offs we’re making

Qualifications
:
Required
:

• Proven experience working on technically innovative systems and processes from the ground up

• Strong engineering and programming skills to enable automation and custom solutions

• Hands-on administration experience with cloud infrastructure (AWS/GCP)

• Deep knowledge of Mac & Windows operating systems, identity management, and corporate security best practices

• Experience managing large fleets of corporate computing devices

• Experience contributing to large-scale implementations and/or migrations of critical IT systems

• Experience developing AI solutions, ideally driving broad usage and impact in the workplace

• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences

• Strong judgment in prioritization and solution design, balancing impact and maintenance costs

• Ability to work independently and take initiative in a rapidly changing environment

• A demonstrated employee-first mindset, actively listening and engaging with users and making their lives better

Company
:
WHOOP is a fitness tech company that offers wearables that track sleep, recovery, and performance. Founded in 2012, the company is headquartered in Boston, USA, with a team of 501-1000 employees. The company is currently Late Stage.