Advisory Solution Consultant, Workflows

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Employee Workflow Solution Sales. You will guide revenue for our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands‑on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

• Assist the greater SC organization with discovery and qualification of sales opportunities with new and existing customers
• Provide deep knowledge, expertise, and thought leadership in support of the capabilities of the Service Now platform
• Deliver product demos using compelling storytelling based on business outcomes
• Execute hands‑on workshops in a variety of scenarios to customers based on existing sales opportunities
• Assist and educate your sales and solution consulting counterparts on the value of our solutions, as well as guidance around the best ways to provide customers with validation of value
• Development of assets that can be used by the greater organization such as Demos, use cases, stories, competitive assets and more

• The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product‑specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
• Support product sales as a technical and domain expert of a client‑facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and Service Now colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re‑usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• 7+ years of pre‑sales solution consulting or sales engineering experience
• Proficiency with the Service Now platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work. Learn more here.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all…