User Experience; UX Researcher

Overview:

• Independently plan and execute research across digital assets to improve experiences for customers, agents, adjusters, call center reps, and underwriters.
• Partner with product, design, IT, and business teams to ensure user-centered design solutions.

Key Responsibilities:

• Lead complex research initiatives to define and improve insurance digital experiences.
• Conduct qualitative and quantitative research (usability testing, surveys, interviews, card sorts).
• Develop user personas, journey maps, and actionable insights to influence business decisions.
• Communicate findings clearly to stakeholders, including executives.
• Collaborate with cross-functional teams to integrate user insights into product strategy.

Qualifications:

• 5 years of UX Research experience in corporate or agile environments.
• Bachelor’s in Human Factors, HCI, or related field (Master’s preferred).
• Expertise in qualitative research methods and UX tools (Qualtrics, User Zoom).
• Strong analytical, storytelling, and communication skills.
• Experience working with cross-functional teams and influencing business decisions.
• Proficient in Microsoft Office.

Preferred:

• Experience in insurance, financial services, or regulated industries.
• Familiarity with agile processes, Lean UX, and Design Thinking.
• Quantitative research experience.
• Commitment to diversity, inclusion, and collaborative work.