Systems Technician

Description
About the Role
Our client is seeking an experienced Systems Technician to join our Data Center Operations / Network Operations Center (NOC) team. This team is responsible for ensuring the stability, performance, and availability of global technology systems that support Manufacturing, Distribution, Corporate, Retail, and ERP operations.
The ideal candidate has strong technical troubleshooting skills, deep monitoring experience, and the ability to work independently on overnight shifts once fully trained. The overnight Work schedule would be Thursday - Saturday (6:00pm
-6:30am). Tech team swaps every other Wednesday. So it's Four days one week (Wed.

-Sat.), Three the next (Thu.

- Sat.)

Key Responsibilities
Monitoring & Operations
Continuously monitor network infrastructure, servers, data center health, and UPS/backup power systems using enterprise monitoring tools.
Oversee ERP batch processing, scheduled jobs, and data flow across global systems.
Identify, triage, and respond to alerts, system degradation, outages, and performance issues.
Monitor global Manufacturing, Distribution Centers, Corporate offices, and Retail environments for operational disruptions.
Incident Response & Escalation
Receive, process, and escalate incidents using Fresh service (ticketing system).
Provide Level 1/Level 2 support for escalations from global business units.
Document incidents thoroughly and ensure proper handoff to engineering teams when needed.
Communicate clearly with internal teams during outages or high-impact events.
Technical Support & Maintenance
Perform routine checks on servers, network devices, and environmental systems.
Execute standard operating procedures for system restarts, failovers, and maintenance windows.
Assist with patching cycles, data center tasks, and hardware monitoring.
Shift Leadership & Independence
Work collaboratively with crossover with seasoned technicians during the training period (1-2 months).
Once fully trained and comfortable, operate solo on assigned shifts, ensuring stable and continuous 24/7 operations.
Maintain accurate shift logs and provide detailed turnover notes.
Skills
data center operations, network monitoring, SCOM
Top Skills Details
data center operations, network monitoring, SCOM
Additional Skills & Qualifications

Required Qualifications
5+ years of experience in Data Center Operations, NOC support, Systems Technician roles, or similar IT operational environments.
Hands-on experience with network monitoring, server monitoring, infrastructure alerting, or similar systems.
Familiarity with ERP systems (monitoring, batch jobs, process flows).
Strong understanding of core IT infrastructure:
Windows/Linux servers
Networking fundamentals (switches, firewalls, routing basics)
UPS / power systems
Data center hardware
Experience using enterprise ticketing systems (Fresh service preferred but not required).
Strong troubleshooting mindset, urgency in response, and ability to operate independently.
Excellent communication, documentation, and situational awareness skills.
Experience Level
Intermediate level
Job Type & Location
This is a Contract position based out of Boston, MA.
Pay and Benefits
The pay range for this position is $30.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Boston,MA.
Final date to receive applications
This position is anticipated to close on Mar 6, 2026.
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