IT Design Specialist

IT Design Specialist page is loaded## IT Design Specialist locations:
Boston, MA, UStime type:
Full time posted on:
Posted Yesterday job requisition :
R-17116
** Your Role
** initiatives—including video production, marketing proposals, programming, graphics, and more. This hybrid role allows you to apply your technical expertise while contributing to innovative, design-driven projects across the firm.
** What You Will Do
*** Communicate effectively with all levels of staff—from everyday users to senior leadership and Principals.
* Identify and implement the most efficient solutions to reduce downtime and maintain productivity.
* Provide first- and second‑level support for Windows and Mac systems, along with Microsoft 365 applications such as Outlook and Teams.
* Install, maintain, and support desktops, laptops, printers, and peripherals across the regional IT environment.
* Install and troubleshoot primary 2D/3D design tools including Revit, 3ds Max, Sketch Up, Rhino, and Adobe Creative Cloud applications.
* Produce videos and voice‑over content for internal and external use.
* Apply experience in programming, AI tools, image creation, marketing‑related materials, and more
* Support remote users working within virtual desktop infrastructure.
* Manage user accounts and access permissions within Active Directory.
* Image laptops and desktops for deployment, maintenance, and end‑of‑life replacement cycles.
* Maintain accurate documentation of incidents, resolutions, and system configurations.
* Follow vendor‑recommended procedures for maintenance and repairs.
* Provide support for audiovisual systems and web conferencing setups.
* Perform special projects assigned by IT leadership.
* Stay current with evolving desktop, software, and networking technologies used at Gensler, continually expanding your knowledge.
* Build strong rapport with staff to understand their technical comfort level and provide tailored support.
* Demonstrate professionalism, ethics, and adherence to software licensing requirements.
* Multitask effectively in a high‑volume, fast‑moving environment while maintaining accuracy and quality.
** Your Qualifications
*** Bachelor’s or Associate’s degree in Computer Engineering, Computer Science, or a related discipline.
* 7–10 years of relevant IT experience; experience in the architecture or engineering industry is beneficial.
* Strong knowledge of Windows 10;
Microsoft 365 (SharePoint, One Drive, Teams, Outlook); macOS; and Microsoft Active Directory.
* Experience creating videos using Adobe Premiere or comparable software.
* Experience producing voice‑over content using Adobe Audition or similar tools.
* Proficiency in InDesign and other Adobe Creative Cloud applications.
* Understanding of basic networking principles and desktop hardware/software troubleshooting.
* Ability to disconnect, lift, and move PCs and monitors (up to 50 lbs), including maneuvering in tight spaces for cabling.
* Familiarity with iPhone and Android mobile devices.
* Punctual, professional, and well‑presented demeanor.
* Ability to work independently and collaboratively within a team.
* Strong troubleshooting, organizational, time‑management, and service‑delivery skills.
* Willingness to support occasional off‑hours or weekend system upgrades and initiatives.
* Comfortable working in a fast‑paced environment.
** Qualifications Considered a Plus
*** A+ Certification or equivalent desktop support credential.
* Certifications in Cisco, Windows Desktop/Server, Mac, VMware, or ITIL.
* Experience with design tools such as Adobe Creative Cloud and Autodesk products (e.g., Revit, AutoCAD).
* Experience supporting macOS in a corporate setting.
* Experience working with geographically distributed teams or multi‑office environments.
* To be considered, resume submission must be accompanied with a portfolio.
** The base salary will be estimated between $75k-$85k plus bonuses and benefits and contingent on relevant experience.
*** Life at Gensler
** At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse…