Salesforce Product Manager

Description

The ideal candidate should have experience project managing large software products and/or leading project management for complex technology solutions, possess a demonstrated ability for attention to detail in managing and tracking deliverables across a multi-workstream project, anticipating issues, raising concerns to senior management and driving vendors toward successful results as measured by project KPIs. Preferably, this individual will also have experience managing large Salesforce deployments.

• Collaborate with the client Salesforce Modernization Product Manager, senior Project Manager, Associate Deputy Commissioner of Technology, Deputy Commissioner, external vendors & business stakeholders to define project scope, objectives, deliverables, success criteria and strategic alignment.
• Create and maintain project documentation such as project charter/scope, project plans, status reports and operational checklists.
• Create project work plans (dependency diagrams) & schedules including identification of resource skills necessary to deliver full project scope.
• Load and track project work plans & schedules in PMO’s enterprise reporting tool (e.g. MS Project Online)
• Manage program scope, schedule, budget and resources to successfully fulfill business and technical requirements with high customer satisfaction – communicating this regularly to Product Manager, senior Project Manager and the Associate Deputy Commissioner of Technology, Analytics and Digital Transformation
• Facilitate technical support as needed including but not limited to architectural reviews, compliance reviews and various project artifacts
• Manage project issues and risks to prevent potential barriers to project success
• Primary point of communication between client, vendors and other agencies to coordinate and manage meetings; collect feedback and action items from interactions with vendors and track/manage them in PMO system.
• Understand Modernization goals, objectives, schedules and functionality; communicate them clearly to the development team(s) at vendors and within the client.
• Develop acceptance test plans, validate test plans with business & drive testing/acceptance process
• Responsible for ensuring all team members have access to the proper systems for interacting with other team members, reviewing materials and testing functionality in the systems and product demos.
• Maintain Team Rosters indicating status and access to products and licensing.
• Maintain budget spreadsheets, tracking billing from vendors, informing progress and alerting senior management of discrepancies.

• Minimum of 5-8 years of experience in IT project management with capability of managing complex, cross-functional IT projects. experience working in a project portfolio management environment involving external delivery partners and multiple software vendors
• Strong issue & problem management skills, including root cause analysis and troubleshooting skills are required
• Masters-level knowledge of Microsoft’s entire productivity suite including Office 365, Teams, SharePoint Online and One Drive, Project and/or Planner. Power BI a plus
• Prior project management of large public sector IT projects, with understanding of the Commonwealth of Massachusetts practices, policies and budgeting is a major plus
• Familiarity with organizational change management including end user training
• Experience creating and implementing plans according to project goals and objectives
• Working knowledge of project management concepts as defined by PMI
• Knowledge of Agile/Scrum and ITIL concepts, Theory of Constraints a plus
• Experience in working and managing multiple projects simultaneously in a highly matrixed environment
• Ability to handle multiple, concurrent priorities with little or no direction, and meet established timeline
• Strong written and presentation skills, ability to tailor information to an audience in a way that establishes rapport, persuades others, and gains understanding at all levels
• Strong interpersonal skills, including the ability to work across the organization and interact, influence, manage and negotiate effectively at…