Applications Analyst

Position Overview

The Applications Analyst I is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The role involves implementing and supporting the organization’s application systems, including configuration, testing, installation, training, and troubleshooting. The analyst must develop credibility and effective working relationships with customer management and IT personnel, demonstrating an understanding of business problems and IT strategies.

• Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements. Perform system monitoring and maintenance tasks.
• Act as a team player; flexible, friendly, congenial, and enthusiastic.
• Collaborate with other IT functional areas to stay apprised of project status and inform customer management of progress.
• Keep the IT group’s technology and service managers aware of user issues, potential bottlenecks, and resolve conflicts.
• Diagnose, analyze, and resolve software issues independently or by engaging appropriate parties.
• Follow direction from senior analysts and complete tasks in a timely manner to meet project deadlines.
• Create and maintain documentation related to maintaining application systems; provide a high level of customer service to end users and departments throughout the organization.
• Participate in an on‑call customer support rotation during normal business hours and off hours.
• Perform other duties as assigned or necessary.

Education
Associate’s degree in Computer Technology, Information Management, or a related field (or equivalent combination of formal education and experience). Bachelor’s degree preferred.

Certificates, Licenses, Registrations Required
Upon hiring, successful completion of Epic’s certification program must be completed within 6 weeks of taking the last class for the supported application (status is tracked at the department level).

Experience
0‑2 years of relevant work experience.

Knowledge and Skills

• Strong written communication skills, including technical writing.
• Strong verbal communication skills while interacting with team members, other IT department members, and end users.
• Strong analytical and conceptual skills.
• Ability to diagnose and solve problems often spanning multiple environments in a business area.
• Proficiency in Microsoft Office products.

$64,500.00 – $90,500.00 (based on minimum job qualifications). Compensation also considers education, experience, skills, certifications, and other factors.

BMCHS offers a comprehensive benefits package that includes medical, dental, vision, pharmacy, discretionary annual bonuses, merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being. The pay range is based on Boston‑area data and may be modified based on geographic location.

Boston Medical Center is an Equal Opportunity Employer/Disabled/Veterans.