Applications Analyst II - Epic Research

POSITION SUMMARY

The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors.

The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals.

Position: Applications Analyst II – Epic Research

Department: Research Information Systems

Schedule: Full Time - Remote

• Reviews and interprets federal regulations in order to develop solutions and mitigation strategies for implementation to achieve and/or maintain requirements within the EHR systems.
• Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements.
• Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
• Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors' practices relevant to the assigned client business.
• Assess near-term needs, utilizing structured interview processes to establish business priorities.
• Consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities.
• Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers. Align with other IT functional areas to remain apprised of project status and inform customer management of progress.
• Conversely, keep the IT group's technology and service managers aware of user issues and potential potholes or resolve conflicts.
• Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution.
• Document all aspects of the project plans (scope, definition, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. Actively participate in the team environment and enable colleagues to fulfill the department's operating objectives.
• Conduct business process analyses, needs assessments, and preliminary cost versus benefit measurements; broker other IT services; and communicate trends and requirements to and from customers and IT.
• Responsible for proactively identifying opportunities to apply technologies to business processes. Informs and advises customers on information system technologies' functionality, costs, benefits, and implementation requirements.
• Perform other duties as assigned or necessary.

Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred.

Requires at least 2 + years relevant experience in either of the following:
Business systems analysis, preferably across multiple hardware and software platforms or equivalent combination of education and experience.

• Epic proficiency or certification in Epic Research module preferred.
• Ambulatory certification preferred.
• Beacon proficiency preferred.
• Strong understanding of Epic integration with various external platforms and systems.
• Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to affect business change.
• Experience in organizing, planning, and executing projects…