Senior Manager, Customer Success

ABOUT THE ROLE

The world’s innovators, designers, engineers, builders, and creators trust Autodesk to help them design and make a better world for all. Autodesk’s Design and Make Platform empowers everyone, everywhere to design and make anything. From the buildings we live and work in, to the cars we drive and the bridges we drive over. From the products we use and technology we rely on, to the movies and games that inspire us.

Everything around us is made using Autodesk software. Autodesk’s leading Design and Make Platform offers customers the technology to help them create the world around us, and the critical insights and data to deliver better outcomes for their business and the planet. At Autodesk, we celebrate all the real-world problem solvers, creative rebels, and innovators who are driven to improve the reality around us.

Because we don’t believe in waiting for progress; we believe in making it. When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Autodesk’s Emerging Business Customer Success (EBCS) team is at the forefront of scaling our next-generation solutions—pioneering how new acquisitions and innovative products accelerate customer value and business growth. We are seeking a S
enior M
anager to oversee Adoption efforts across the Americas region, with a core focus on expanding our Forma Industry Cloud.

• Lead the AMER EBCS Adoption team, ensuring scalable, outcome-focused engagement with a specific focus on driving adoption of the Forma Industry Cloud
• Design and execute regional adoption strategies that reflect the stage and growth
  profile of each product within Forma
  , from pilot to enterprise-ready
• Align closely with stakeholders across Go to Market to advise and execute on unified go-to-market strategies for new and evolving Forma and Success Plan offerings
• Drive consistency in onboarding, activation, and value delivery to position customers for renewal, expansion, and advocacy
• Lead team in expanding maturity of developing Customer Success Plans
  , with a focus on excellence, repeatability, and alignment with customer outcomes.
• Evolve team structure, tools, and practices to support maturing solutions and
  shifting customer expectations
• Serve as a regional advocate for customer needs and influence roadmaps, success offerings, and enablement plans for Forma
• Embed a mindset of learning, iteration, and scale
  , ensuring the team can flex to meet both early adopters and mainstream users where they are

• 4+ years of Customer Success/Account Management experience
• 6+ years of leadership experience
• Proven track record of leading high-performing teams and driving successful customer outcomes
• Experience with designing and executing adoption strategies for emerging products and solutions
• Strong understanding of SaaS business models, customer engagement practices, and value delivery frameworks
• Proficiency in Salesforce (SDFC)
• Ability to collaborate effectively with cross-functional stakeholders and influence strategic initiatives
• Exceptional communication skills, with the ability to convey complex ideas and strategies to diverse audiences
• Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• Deep knowledge of industry trends and best practices related to customer success and professional services
• Familiarity with Autodesk products and solutions, or experience in similar industries is highly desirable
• Willingness to travel as needed to support regional efforts and customer engagements

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and…