IT Support Learning Designer

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership.

You’ll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it’s an opportunity to shape the future of medicine.

Independently provide advanced technical services to customers for one or more of the following: computer hardware, mobile devices, software and network related problems, and accessibility. Resolve complex problems, consulting with manager on sensitive or critical mass issues.

• Design, develop, and deliver engaging IT learning experiences, including digital, blended, and in-person training, for faculty, staff, students, and affiliates across HMS.
• Create, maintain, and improve IT documentation, user guides, and knowledge base content that address community knowledge gaps and promote effective technology use.
• Collaborate with IT subject matter experts and stakeholders to identify learning needs, translate complex technical concepts into accessible learning materials, and support consistent messaging.
• Participate in outreach and communication efforts related to technology initiatives, service updates, and system changes, ensuring timely, clear, and audience-appropriate messaging.
• Apply human-centered design and accessibility best practices (WCAG, ADA, Section 508) to all learning and communication deliverables to ensure inclusivity and usability.
• Evaluate training effectiveness through data-driven assessments and feedback, implementing continuous improvements to programs and materials.
• Serve as a resource and advisor to IT teams on instructional design, communication strategies, and digital accessibility.
• Write news and emails explaining the impact of technology changes and outages and guide IT staff in their communications and presentations about technology.
• Contribute to broader IT community engagement and awareness through events, workshops, and cross-departmental collaborations.

• Minimum of two years’ post-secondary education or relevant work experience.

• Bachelor's degree preferred.
• Expert in digital learning design, including eLearning, blended, asynchronous, and synchronous course development.
• Skilled in technical writing, documentation management, and corporate communications for knowledge bases, manuals, and process guides.
• Proficient in knowledge management, facilitating expert-to-novice knowledge transfer, and content curation.
• Current and conversant on AI integration in education, including ethical and responsible use.
• Advocate for digital accessibility and inclusion, ensuring compliance with WCAG, ADA, and Section 508 standards as well as University policies and procedures.
• Competent in graphic design and visual communication using tools such as Lucid Chart, Microsoft Office and Suite, Adobe Creative Cloud, Salesforce Marketing, Mail Chimp, and web-based graphics.

• Appointment End Date:
  This is a two-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position.
• Standard Hours/
  
  Schedule:
  
  35 hours per week
• Visa Sponsorship Information:
  Harvard University is unable to provide visa sponsorship for this position.
• Pre-Employment Screening:
  Identity
• Other Information:
  Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.
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