Sr Manager, Billing Product Management

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

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We’re looking for a Manager, Product Management to lead the vision, strategy, and execution of Klaviyo’s monetization and billing platform — with a single goal: make self-service purchasing and invoicing so simple, customers barely notice it happens.

You’ll own the end-to-end customer purchase and upgrade experience
, ensuring it’s frictionless, easy to understand, and built to scale.

This role is equal parts product strategy and product execution. You’ll work closely with Customer Success, Engineering, Finance, IT, Pricing Strategy, and Sales to serve the needs of our 100K+ self-service customers.

• Drive innovation in monetization capabilities by enabling new pricing models and new customer experience with new technologies (e.g., AI Agents).
• Own the customer self-service purchase experience:
  designing intuitive, self-serve checkout experiences that maximize conversion and minimize friction.
• Collaborate cross-functionally with Engineering, Finance, Rev Ops, and GTM to ensure accuracy, compliance, and operational efficiency.
• Collaborate with cross-functional teams across Engineering, Finance, IT, Pricing Strategy, and Klaviyo Product teams to gather and prioritize requirements, translating them into scalable solutions that deliver exceptional user experiences.
• Understand our customers' needs
  , pain points, and preferences. Use market research and analysis to stay ahead of industry trends.
• Know the score and score more: Develop key metrics to track and identify improvements within the customer purchase journey. Use the insights to proactively identify and implement improvements.

• 7+ years of product management experience, including 3+ leading billing, payments, or monetization systems in SaaS or fintech.
• Analytical and data-driven, with a proven ability to define KPIs and drive measurable outcomes.
• Strong record of designing customer-first purchase and upgrade experiences
  .
• Strategic thinker who is also willing to roll up their sleeves and get their hands dirty.
• Passionate about leveraging AI and automation to remove friction and anticipate customer needs.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
• Exceptional communicator and collaborator across technical, design and strategic domains.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments,…