Senior Implementation Consultant

Are you ready to trade your job for a journey? Become a Fly Mate!

Passion, excitement & global collaboration are all core to what it means to be a Fly Mate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global Fly Mates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for Fly Mates to join the next stage of our journey as we continue to grow.

Flywire is seeking an experienced, self-motivated Sr. Implementation Consultant to join our dynamic and growing global team. The Sr. Implementation Consultant will act as the subject matter expert for the product area(s) that they are focused on. If you have experience in student financial services, change management within higher education, experience with SAAS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you!

• Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire. Acting as a subject matter expert and consultant on higher education projects, you will focus on at least two product areas to gain knowledge and expertise for our higher education clients
• Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering
• Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales
• Conduct remote and in-person training sessions for client super users and adopters of our enterprise software suite of products along with product specific documentation
• Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders
• Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants
• Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
• Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
• Help contribute to an innovative culture and customer experience every day

• 8+ years experience in Higher Education (Student Accounts or Financial Aid preferred)
• Knowledge of Higher Education ERPs
  - People Soft, Banner, Colleague, and Workday
• Excellent client-facing and internal communication skills (written and oral)
• Knowledge of implementing and configuring payment software preferred
• Experience in training software end users for both functional and technical minded customers
• Understanding of credit card and ACH processing
• Ability to travel up to 15% to client sites and for internal meetings

Apple (Computers), Smartsheets, JIRA, Sumologic, Google Suite, Box, and Zendesk

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs &…