Technical Writer

Overview

The Red Hat Customer Content Services (CCS) team is looking for a Technical Writer to join our expanding organization in Boston. In this role, you will promote customer loyalty and success through content development and delivery. Drawing from your passion for technology, you'll work closely with software engineers, quality experience, user experience, field teams and support engineers, and other subject matter experts to create content that helps our customers understand our offerings and find the best solutions for their needs.

As a Technical Writer you will work with dynamic, fast-paced Agile teams to bring to market new and exciting technologies.

• Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings.
• Prioritize and deliver customer-focused documentation aligned to established processes.
• Provide feedback to other technical writers to improve the quality and consistency of our content.
• Work with quality engineering (QE) and development to improve the accuracy of your documentation.
• Address customer feedback, and promote continuous improvement of the documentation experience.
• Contribute to the achievement of team goals through completion of tasks.
• Learn to use our internal documentation toolchain, including the publishing platform and issue tracking tools.
• Keep up to date on changes to our offerings, customer use cases, support issues, and business strategy.
• Devote time to research and increase your understanding of your product area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps).
• Engage with upstream communities to support upstream documentation and process improvements.
• Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini) for tasks such as deep research, summarizing complex technical information, drafting communications, and enhancing problem-solving efficiency across the documentation lifecycle.
• Explore and experiment with emerging AI technologies relevant to technical writing, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling to improve content quality and delivery speed.

• Experience with the software development lifecycle, including an understanding of the customer lifecycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems.
• Familiarity with structured, topic-based authoring, information architecture; experience with DITA is a big plus.
• Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments.
• Familiarity with version control systems and Git.
• Knowledgeable of Agile and rapid iteration releases.
• Demonstrated success taking accountability for project prioritization, execution, and completion.
• Knowledge of AI, ML, and MLOps concepts and technologies.
• Familiarity with upstream open source communities.

The salary range for this position is $86,640.00 - $. Actual offer will be based on your qualifications.

Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the…