Global Product Manager

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* Company Details#####

Job Description

Role Overview :

As an IT Service Automation Product Manager, you will be responsible for supporting the end-to-end development lifecycle for the Ava Automated Virtual Agent GenAI chatbot and other Service Management capabilities. Working in an Agile environment, you will collaborate closely with customers and engineering team members to translate customer requirements into effective User Stories for incremental feature delivery.

Your role will be pivotal in connecting the What and Why conveyed by the Product Owner to the How prepared and delivered by the Squad.

Key Responsibilities:

- Partnering with multiple roles across the organization to translate business goals into tactical engineering deliverables via Epics & Stories
- Communicating clearly and effectively with a global team, both in written and verbal forms
- Collaborating with stakeholders on the GenAI chatbot roadmap to enhance the end user experience for requesting and consuming services/support
- Conducting data analysis and modeling, with a focus on custom software development & SaaS best practices
- Providing a consultative approach to creative problem solving, advocating for scalable long-term solutions over "quick fixes"- Performing root cause analysis and implementing scalable long-term solutions, including remediation of major incidents or operational troubleshooting activities

Qualifications

Required:

- Bachelors degree- 5 years experience in roles such as Business Analyst, Data Analyst, Service Now Admin, or related field
- Strong understanding of service and workflow management
- Proficiency in Agile methodology, including experience with the Atlassian stack (e.g., JIRA)(

Note:

No additional details of the company were mentioned in the provided job description)

Role Overview :

As an IT Service Automation Product Manager, you will be responsible for supporting the end-to-end development lifecycle for the Ava Automated Virtual Agent GenAI chatbot and other Service Management capabilities. Working in an Agile environment, you will collaborate closely with customers and engineering team members to translate customer requirements into effective User Stories for incremental feature delivery.

Your role will be pivotal in connecting the What and Why conveyed by the Product Owner to the How prepared and delivered by the Squad.

Key Responsibilities:

- Partnering with multiple roles across the organization to translate business goals into tactical engineering deliverables via Epics & Stories
- Communicating clearly and effectively with a global team, both in written and verbal forms
- Collaborating with stakeholders on the GenAI chatbot roadmap to enhance the end user experience for requesting and consuming services/support
- Conducting data analysis and modeling, with a focus on custom software development & SaaS best practices
- Providing a consultative approach to creative problem solving, advocating for scalable long-term solutions over "quick fixes"- Performing root cause analysis and implementing scalable long-term solutions, including remediation of major incidents or operational troubleshooting activities

Qualifications

Required:

- Bachelors degree- 5 years experience in roles such as Business Analyst, Data Analyst, Service Now Admin, or related field
- Strong understanding of service and workflow management
- Proficiency in Agile methodology, including experience with the Atlassian stack (e.g., JIRA)(

Note:

No additional details of the company were mentioned in the provided job description)
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* SaaS best practices
- Global Product Manager
* Product Management
* Market Research
* Marketing Programs
* Compliance* Privacy Regulations
* SQL* Banking
* Risk Management
* Regulatory Reporting
* Technology Architecture
* Consumer Banking
* Consumer Lending
* Commercial Banking
* Wealth Management
* Investment Management
* Microsoft Office
* Excel* Power Point
* Power BI
* SDLC* Jira
* Confluence* Problem Solving
* Business Analysis
* Verbal Communication
* Written Communication
* QA Testing
* Java* COBOL
* Analytical Skills
* Process Improvement
* Root Cause Analysis
* Strategic Planning
* Risk Mitigation
* Compliance* Governance
* Risk Identification
* Inventory Finance
* Data Platforms
* Systems Integration
* Small Business Banking
* Virtual Leadership
* Agile Product Management
* Agile Software Development
* User Story Writing
* Endto End Product Delivery
* Reporting Data Analysis
* Agile Framework
* Risk Decisions
* Product Management
* Market Research
* Marketing Programs
* Compliance* Privacy Regulations
* SQL* Banking
* Risk Management
* Regulatory Reporting
* Technology Architecture
* Consumer Banking
* Consumer Lending
* Commercial Banking
* Wealth Management
* Investment Management
* Microsoft Office
* Excel* Power Point
* Power BI
* SDLC* Jira
* Confluence* Problem Solving
* Business Analysis
* Verbal Communication
* Written Communication
* QA Testing
* Java* COBOL
* Analytical Skills
* Process…