Desktop Support Technician L2

Boston, United States | Posted on 24/02/2026

We are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations. The ideal candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.

• Provide onsite and remote support for Windows and Apple laptops/desktops (IMAC – Installations, Moves, Additions, and Changes)
• Troubleshoot and resolve issues on Windows, macOS, and mobile devices
• Manage hardware refreshes, warranty repairs, and equipment redeployment
• Handle printer installation, configuration, and break/fix support
• Oversee inventory, asset tagging, and depot operations
• Coordinate equipment shipments, returns, and asset reclaim
• Support executive/VIP users and perform AV system health checks
• Provide walk-up support and assist with onboarding new hires
• Maintain asset management systems and provide weekly inventory/outflow reports
• Collaborate with external vendors for hardware repairs and field dispatch
• Ensure all service requests and incidents are tracked and resolved in a timely manner
• Maintain compliance with internal standards and policies

• 3–5 years of experience in IT support roles
• Proficiency with Windows 10, macOS, and Microsoft Office Suite
• Imaging and deploying Windows OS
• Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)
• Experience supporting networked printers and AV systems
• Familiarity with asset management and inventory tracking
• Outstanding customer service and interpersonal communication skills
• Strong organizational and multitasking abilities
• Ability to lift and move equipment up to 50 lbs
• Must have a valid driver’s license and access to a personal vehicle

• Experience in automotive manufacturing industry preferred
• MCP and/or A+ Certifications
• Experience in a help desk or call center environment
• Skilled in spreadsheet and reporting tools
• Strong written documentation and reporting abilities
• Experience supporting executive-level users

This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.