Designer, Digital Media ​/ Production, UI​/UX Design

Position: Experience Designer
*** Nous utilisons des
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* An unwavering curiosity to ask why
* Collaboratively working in teams, enjoying getting things done together
* Finding a balance between what’s best for the customers, our business and our shareholders
* Thinking big and bold
* Joy designing digital experiences
* Taking ownership and building solutions, while focusing on what matters
* Doing and speaking up for what’s right
* Working with integrity and professionalism
* Sharing your humanity, helping build a diverse and inclusive work environment
*
* Position Responsibilities:

*** Contribute to translating complex front- and backstage processes into blueprint service designs, vendor integration flows, and other artifacts, partnering with senior designers to align stakeholders and drive best-in-class digital experiences
* Collaborate with Product Owners, Engineering, Marketing and other key partners to balance product and user needs
* Facilitate design thinking workshops and stakeholder reviews to develop and refine ideas/solutions
* Plan and support user testing/validation, synthesizing insights and sharing recommendations with the team.
* Clearly articulate design processes, ideas, and solutions to internal partners, bringing them along in the solution creation process
* engagement.
* Use our design system to create best in class, responsive UI – delivering wireframes, prototypes, and detailed specifications for user interactions across web properties and touchpoints
* Apply current and emerging UI best practices and digital standards in all design deliverables, pushing us from good to great.
* Participate in QA throughout development to ensure the experience delivered to customers meets expectations
* Dedicate time to learning about our products and market to identify product and business model opportunities, and keep customers at the forefront of every decision
*
* Required Qualifications:

*** 2-5 years of dedicated UX design experience designing complex solutions for digital environments including experience with information architecture.
* Bachelor's degree in design, psychology, or relevant field.
* An online portfolio containing digital work and case studies describing your process.
* High competence with some of or all the following design tools:
Figma, Adobe AEM, Adobe Creative Cloud.
* A strategic perspective on design, by launching MVP designs while also contributing to long-term roadmaps for digital environments.
* Solid communication and presentation skills, with the ability to share work with peers and senior leaders.
* Ability to clearly and effectively articulate design processes, ideas, and solutions to internal partners and business partners.
* Ability to work independently on defined problems, seeking support from senior designers and your manager as needed.
* A deep understanding of and passion for championing the importance of human centered design.
* Openness to receiving feedback and constructive criticism.
* Basic understanding of how HTML, CSS, JavaScript, and other front end technologies work with design.
* Positive and flexible mindset, especially when navigating ambiguity and change.
*
* Preferred Qualifications:

*** Experience in financial services and / or highly regulated industries is a plus.
** When you join our team:
*** We’ll empower you to learn and grow the career you want.
* We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
* As part of our global team, we’ll support you in shaping the future you want to see.
* If you are applying to this role in Massachusetts, please note the salary range is $73,350 - $122,250 USD.*#LI-JH   #LI-Hybrid As an Experience Designer on the CX Team at John Hancock, you will play a key role in helping make John Hancock the #1 choice for distributors and customers. You'll work alongside other…